[Remote] Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health and well-being. They are seeking Guidance Consultants to provide direct support on behavioral, emotional health, family, and wellness-related issues, utilizing clinical expertise to help clients navigate their resources and provide immediate support.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
• Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
• Educate client about resources, eligibility, and services with a positive and professional approach
• Maintain complete and accurate documentation of cases within our proprietary database
• Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
• Other duties as assigned

Skills

• Master's degree in Social Work, Counseling, or Psychology required
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
• High-speed internet and a professional workspace that is free from distraction, disruption or outside noise

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

Company Overview

Company H1B Sponsorship