[Remote] Senior Sales Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Sycomp is a global IT services and logistics provider specializing in cloud, data center, and security solutions. They are seeking a highly driven Senior Sales Operations Specialist to support their global Sales organization by managing complex accounts, driving operational efficiency, and enhancing the customer and sales experience.

Responsibilities

• Take full ownership of sales operations processes, ensuring accuracy, efficiency, and continuous improvement
• Lead cross-functional meetings, drive alignment, and manage escalations with a solution-oriented mindset
• Influence stakeholders across Sales, Finance, Operations, Logistics, and vendor teams to drive business outcomes
• Partner with Sales leadership on complex deals, strategic accounts, and operational decision-making
• Lead the development and analysis of strategic proposals for complex sales opportunities
• Own and manage deal registrations end-to-end, ensuring accuracy and vendor alignment
• Drive the quoting process across vendors and distributors, navigating complex pricing structures
• Manage key vendor relationships to support sales execution and maximize opportunity success
• Oversee customer relationships to support pipeline growth, revenue, and long-term profitability
• Ensure exceptional customer experience through responsiveness, ownership, and issue resolution
• Serve as a key resource for Salesforce, including troubleshooting, user support, and data integrity oversight
• Lead and participate in UAT efforts for system enhancements, ensuring successful implementation
• Maintain high standards of CRM accuracy, reporting, and pipeline visibility
• Identify opportunities to optimize CRM workflows and support system enhancements
• Oversee end-to-end order lifecycle for complex deals, ensuring timely execution and delivery coordination
• Drive continuous process improvement initiatives to enhance efficiency and scalability
• Identify operational gaps and implement solutions to improve workflows and reduce risk
• Maintain and evolve sales documentation, templates, and SOPs
• Develop and deliver sales performance reporting, dashboards, and forecasting support
• Partner with leadership to provide insights that inform business decisions
• Support recruiting operations reporting and broader business initiatives as needed
• Collaborate cross-functionally to ensure alignment across global teams and time zones

Skills

• 5+ years of Sales Operations experience, preferably in a technology, IT, or global organization
• Proven experience managing complex accounts, deals, and cross-functional initiatives
• Strong ability to lead meetings, manage escalations, and drive stakeholder alignment
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, VLOOKUP), Word, and PowerPoint
• Hands-on experience with Salesforce, including reporting, troubleshooting, and data governance
• Deep understanding of sales processes, deal cycles, and pipeline management
• Experience with quoting, deal registration, and vendor/distributor coordination
• Demonstrated process improvement mindset with ability to optimize workflows
• Excellent communication skills with the ability to influence across all levels of the organization
• Ability to operate effectively across global teams and time zones (PST shift required)
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Strong sense of ownership and accountability
• Ability to operate independently while influencing without authority
• Strategic thinker with strong problem-solving capabilities
• Experience in fast-growth or highly complex global environments

Company Overview

Company H1B Sponsorship