[Remote] Clinical Programs Pharm Technician

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company, and they are seeking a Clinical Programs Pharmacy Technician to support pharmacists and patients. The role involves optimizing medication therapy, conducting medication reviews, and performing administrative tasks to improve health outcomes.

Responsibilities

• Make outbound and take inbound calls communicating with Humana members
• Collect medication history information
• Prepare members for a comprehensive medication review
• Help guide prescription drug optimization in cases where patients are taking multiple medications
• Help create health awareness with patients through Rx Education and targeted quarterly campaigns
• Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling

Skills

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• Applied knowledge of insurance processing, customer service or call center processes
• Must have a designated work area with a door that locks
• You must be on time, with your camera ON during 2+ weeks of training and for other meetings required by leadership
• You must be willing to remain in this position and campaign for a minimum period of twelve (12) months
• While in your appraisal period, which lasts 180 days, your supervisor evaluates you. If you incur four (4) unapproved instances, including absences, tardiness (such as breaks and lunch), and early departure, Humana may terminate your employment
• Associate's degree or equivalent work experience
• Mail order or retail pharmacy experience
• Speak both English and Spanish fluently
• Previous call center experience or in a pharmacy setting
• Capability in problem resolution and supporting team‑based resolutions

Benefits

• Earn a $1,500 hiring sign on bonus (50% we pay at hire and 50% we pay at 180 days; you must remain employed until that date to receive payment!)
• Applicable to external candidates only
• Referral Bonus Information Associates may refer external candidates to this requisition and receive a bonus, provided that they meet all other eligibility requirements.
• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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