[Remote] EPIC Revenue Cycle Optimization Analyst

Note: The job is a remote job and is open to candidates in USA. Signature Performance, Inc. is dedicated to lowering healthcare administrative costs for federal government agencies, payers, and providers. They are seeking an EPIC Revenue Cycle Optimization Analyst who will optimize, configure, and support EPIC revenue cycle modules to enhance financial performance for managed services clients.

Responsibilities

• Partner with Revenue Cycle Operations to:
• Develop best practice processes for Epic functionality
• Reduce clicks and reliance on manual processes
• Improve user workflow inside Epic
• Support QA program through Epic system capabilities
• Maintain Epic-based productivity tracking frameworks using: User activity logs, work queue volumes and throughput metrics, touches per account and completion rates
• Reduce DNFB/DNFC
• Improve clean claim rate and first-pass yield
• Decrease days in A/R and denial volumes
• Translate operational challenges into Epic system solutions (e.g., workflow redesign)
• Support frontline teams by aligning Epic functionality to real-world workflows
• Lead enterprise work queue strategy across managed service clients:
• Optimize routing logic and prioritization rules
• Align work queues to roles, skillsets, and productivity standards
• Eliminate duplicate work and unnecessary touches
• Advises operational leaders on Epic best practices and adheres to system guidelines
• Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
• Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
• Performs account level reviews and audits to ensure optimal system performance
• Participates in assessments to identify opportunities for client improvement
• Help to increase revenue through standardizing workflows and process improvement
• Serve as a key liaison between:
• Revenue Cycle Operations
• Product and Technology teams
• Client stakeholders
• Provide subject matter expertise on Epic capabilities and constraints
• Leverage Epic reporting tools to:
• Monitor KPIs and operational performance
• Identify system-driven improvement opportunities
• Serve as the lead for Epic issues identified and new change requests
• Manages logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary
• Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
• Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
• Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
• Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

Skills

• Working knowledge with other revenue cycle focused Epic applications
• Working understanding of interface and interface messages
• Must have Epic Administrator Certification in Revenue Cycle focused modules (Resolute HB and PB)
• 3--7+ years of experience in healthcare revenue cycle operations and Epic Application
• Strong understanding and proficiency of end-to-end revenue cycle workflows: Patient Access, Coding, Billing, A/R Follow-Up, Cash Posting
• 4 year/ Bachelors Degree preferred or equivalent experience
• Travel: Should be available to travel up to 20%

Benefits

• Health Insurance for Our Associates
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

Company Overview