[Hiring] Commercial Lines Field Trainer @GEICO

Role Description Under limited supervision, this role is responsible for DEVELOPING and ENABLING Agency Operations Managers (AOMs) to drive agency performance, sales effectiveness, and customer experience outcomes across the business. This role SERVES as a trusted strategic advisor to AOMs, equipping them with the skills, tools, and business acumen needed to efficiently coach agency staff, strengthen sales execution, and improve retention. Through targeted development, field engagement, and performance consulting, this role ENSURES AOMs can translate business strategy into meaningful actions that accelerate agency growth and profitability. PARTNERS directly with cross-functional leaders to deliver onboarding, product training, sales coaching, systems education, and field-based performance development. Essential Functions

• INTERVIEWS and/or APPROVES job applicants for employment.
• CONDUCTS and/or REVIEWS associate performance appraisals.
• INITIATES or APPROVES salary adjustments, performance ratings, disciplinary action, and other personnel changes.
• MANAGES territory of assigned agencies and/or team of assigned associates using emails, phone calls, and in-person visits to optimize Company’s share of wallet in the agency’s production staff.
• LEAD the onboarding and new hire training experience for AOMs, ensuring rapid readiness and strong foundational capabilities.
• SERVES as the primary trainer and coach for AOMs, building their capability to effectively support and develop agency teams.
• EQUIP AOMs with structured coaching approaches, sales frameworks, and development strategies.
• PARTNER with AOMs in the field, including ride-along and agency visits, modeling effective coaching and sales optimization techniques.
• OBSERVE AOM interactions with agency and provide real-time, actionable feedback to elevate their impact.
• DEMONSTRATE how to diagnose performance gaps and apply targeted coaching interventions.
• PROVIDES ongoing upskilling for AOMs through targeted development sessions, field-based learning, and continuous feedback.
• PARTNERS with Directors to assess AOM capability, IDENTIFIES development needs, and CREATES a tailored development plan.
• SUPPORTS the growth and progression of AOMs, including preparing high-performing AOMs for advancement to Sr. AOM roles.
• SUPPORTS leaders in reinforcing concepts and driving accountability.
• DEVELOP the design, enhancement, and maintenance of training curricula, facilitator guides, participant materials, job aids, and digital learning resources.
• PARTNERS with cross-functional leaders to assess training needs and align development strategies with business objectives.
• ENSURES training content remains current with product changes, regulatory requirements, operational updates, and industry best practices.
• RECOMMEND innovative learning solutions and training technologies to improve learner engagement and knowledge retention.
• MONITORS and EVALUATES the effectiveness of training programs and initiatives through metrics and feedback across business segments.
• ASSESS training needs and RECOMMENDS scalable learning solutions that improve efficiency and effectiveness.
• SERVES as a trusted advisor to leadership on capability building strategies.
• CONDUCT regular agency visits to observe workflows, sales interactions, customer services practices, and operational processes.
• REVIEWS students’ progress and REPORTS on each student's skills development.
• RECOMMENDS continued employment/training of students based on test results and personal evaluation.
• PREPARES, MAINTAINS, ANALYZES and REPORTS information regarding work assignment/load, trends/status, and high-level projects.
• RESEARCHES and EVALUATES best practices in training trends and developments and REPORTS new findings, ongoing trends, changes in practices, and discoveries to management.
• REVISES training materials as necessary to reflect up-to-date state requirements.
• ADHERES to GEICO Code of Conduct, company policies, and operating principles.
• MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with management and co-workers.

Requirements

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.
• Must be able to speak in a professional manner by telephone.
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states.
• Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems, and handle complicated customer issues.
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
• Must be able to multi-task.
• Must be able to learn and apply large amounts of technical and procedural information.
• Must be able to work varying schedules to meet staffing or phone volume needs.
• 5+ years of experience in P&C insurance sales, training/enablement, field leadership, or similar roles; Commercial Lines experience strongly preferred.
• Ability to travel up to 50%.

Benefits

• Competitive pay, benefits, and flexibility to support your well-being and future.
• Personalized development programs, mentorship, and certification assistance.
• Inclusive and collaborative culture rooted in shared success.

Company Description

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge Great Company, Great Culture, Great Rewards, and Great Careers. Apply To This Job Apply To This Job