Customer Service Agent - Hybrid Working Roles
G4S is a leading company providing essential advice and support to the public through its Customer Contact Centre. They are seeking motivated individuals for the role of Customer Service Agent, where you will be the first point of contact for customers, ensuring professional and empathetic service.
Responsibilities
- Confidently handle telephone queries and provide clear information to both external and internal customers
- Communicate effectively and build rapport with customers, internal client departments, and management
- Achieve target call and communication levels, maintaining our high standards
- Stay informed with company updates and legislative changes through regular briefs and news articles
- Commit to continuous learning by keeping up to date and completing all requested training
- Be vigilant and apply safeguarding policies and procedures
- Strictly adhere to Data Protection, ICT, and Confidentiality Policies
- Understand and implement escalation processes when necessary
- Collaborate and support your colleagues as part of a strong team
- Follow all safety procedures and report any potential hazards or misuse of service to your Team Manager
- Maintain accurate and timely records of all customer interactions
- Deliver an exceptional customer experience that is informative, confidential, and helps us achieve our service objectives
Skills
- Basic English Skills
- Ability to travel to Wath-upon-Dearne, Rotherham, S63 7ER site
- Ability to work 37.5 hours per week, Monday to Friday, with shifts between 7:45 am and 7:45 pm
- Ability to handle telephone queries and provide clear information to both external and internal customers
- Ability to communicate effectively and build rapport with customers, internal client departments, and management
- Commitment to achieving target call and communication levels
- Ability to stay informed with company updates and legislative changes
- Commitment to continuous learning and completing all requested training
- Ability to apply safeguarding policies and procedures
- Adherence to Data Protection, ICT, and Confidentiality Policies
- Understanding and implementation of escalation processes when necessary
- Ability to collaborate and support colleagues as part of a team
- Following all safety procedures and reporting potential hazards or misuse of service
- Maintaining accurate and timely records of all customer interactions
- Delivering an exceptional customer experience that is informative, confidential, and helps achieve service objectives
Benefits
- An exciting performance-related bonus
- Comprehensive 2 weeks onsite training
- Flexibility of working from home
- Potential opportunities for permanent roles may arise, but are not guaranteed
Company Overview