[Remote] Social Media Content Specialist - English - Remote Canada
Note: The job is a remote job and is open to candidates in USA. ICUC, a global leader in Social Media solutions, is seeking a Social Media Content Specialist to join their remote team. The role involves moderating social media channels, creating engaging content, and ensuring online communities align with client guidelines.
Responsibilities
- Moderating and responding to comments across our clients' social channels using their unique brand voice
- Writing thoughtful, engaging content to spark conversations and drive engagement
- Ensuring online communities are safe, respectful, and aligned with client guidelines
- Escalating issues, insights, or trends to the internal team when needed
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Skills
- Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
- Experience managing social platforms, specifically moderating and engaging
- Ability to write for brands and adapt tone for different audiences
- Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
- Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
- Strong organizational skills, reliability, and excellent customer service instincts
- Access to reliable, high-speed internet suitable for remote work
Benefits
- A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.
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