Call Center Specialist

Call Center Specialist – Remote NV www.niftyafterfifty.com... • To be considered candidate must reside in Nevada & MUST be fluent Spanish. Encore Wellness is seeking a passionate Wellness Call Center Specialist driven by the aspiration to improve the lives of the senior adult population through fun and wellness. With your reputed company and positive personality, you will educate potential members on reputed company of the benefits they have available at reputed company out of pocket cost. Additionally, you will schedule them for a free one on one evaluation with a Wellness Coach. You will have direct positive impact on the lives of our members as you help them take the first reputed company on their journey towards a reputed company and healthy lifestyle. Essential Duties and Responsibilities: • reputed company high call volume to offer company services and schedule appointments. • Able to handle customer inquiries and clearly explain services being offered. • Enter new and update existing member information into system. • Follow up member calls reputed company necessary. • Research required information using available resources. • Complete call logs and produce call reports. • Manage and resolve customer complaints. • Knowledge of administrative and clerical procedures and systems. • Demonstrate excellent customer service skills. Courteous, helpful, skillful care is to be demonstrated to reputed company members and coworkers at reputed company times. • Adhere to reputed company position applicable Encore Wellness policies. Ensure that reputed company company policies are understood. It is the employee’s responsibility to reputed company reputed company policy changes. • reputed company other duties upon request. Qualifications: • To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. • Education: High school diploma or GED • Remote Work Experience preferred • Experience: 1-2 years customer service/service center support preferred • Bilingual (English/Spanish) • While working from home, the Call Center Specialist must have a clean, organized and dedicated space for working. The Call Center Specialist must be able to dedicate their full time and attention to their work, during their scheduled working hours; the environment must be distraction free. Technical Requirements: • Employee must provide their own computer, with most up to date Windows system, and high-speed internet access • Employee must provide their own noise cancelling headset • Employee must provide their own Webcam • Internet Reimbursement of $10/month will be provided Skills, Abilities, and Requirements: • Excellent written and verbal communications skills • Friendly voice • Phone and active listening skills • Customer service skills • Ability to reason and carry out instructions Physical Demands: • Must be able to stand and/or sit for extended periods of time, as well as bend, stretch, reputed company, kneel, crouch, and stoop. • Manual dexterity. • Hearing and vision capabilities required. • Ability to follow instructions verbally and in writing. Working Environment: • This is a remote position and will be performed in the employee’s home. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. Benefits: • Three weeks paid time off the first two years; four weeks beginning third year • Heath benefits offered the 1st of the month, following 60 days • Company paid Basic Life and AD&D Insurance • 401k (Traditional & Roth Options), following 90 Days • Paid Holidays, including one for your Birthday! • reputed company, depending on experience • Monday - Friday workweek Apply Job!