Operations Shared Services Specialist- Remote

External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Operations Shared Services Specialist- Remote Requisition Number R7773 Operations Shared Services Specialist- Remote (Open) Location Nevada - Home Teleworkers Additional Locations Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. Your Role: Support CSAA customers by providing information on policy and coverage. Respond to inquiries on existing claims as well as take first notice of loss on newly filed claims. Your Work: Communicate with customers via phone, email, text or chat Assist customers with insurance claims by taking the initial report of a claim for auto and home Check status of existing claim for customer and provide update Answer questions about the claim process Assists with customer policy changes Assist customers in resolving issues or concerns related to new and existing claims within scope of role Match the policyholder with a claims adjuster, who will determine the fault and the amount of settlement. Provide adjuster’s name and contact information, set expectations for follow up timing. Fulfills business needs, cross train for other initiatives. All insurance operations handling within expertise and in accordance with business needs. Document all claim activity accurately and timely in claims systems Comply with state insurance regulations, internal policies, and audit requirements Protect customer privacy and confidential information (PII) Adhere to Fair Claims Practices standards and service-level agreements (SLAs) Provide information about CSAA insurance products and services Willingness to learn new skills Work flexibility: Must be able to work during the operating hours of 5:30 a.m. to 12 a.m. PST, which may include evenings and/or weekends after training is concluded. Training is Monday-Friday from 8:00am-5:00pm Pacific Time. Willing to adjust hours (expand or contract as needed). This position is a part-time role with a minimum of 20 hours per week. Required Experience, Education and Skills

• 2 years of customer service experience in a fast-paced setting
• 2 years of claims experience in Property and Casualty industry
• High School Diploma/GED or 2 years experience in a customer facing virtual environment leveraging internet, phone and chat features
• Empathy, Adaptability, Time Management, Organization
• Communication and problem-solving skills are essential to this role
• De-escalation and conflict resolution skills
• Professional judgment and decision-making within guidelines
• Resilience in high-volume or emotionally charged situations
• If working in a remote setting, capability to meet CSAA work from home requirements of an ergonomically correct workspace and home internet with Internet connection speeds must be greater than or equal to 10 megabytes per second (Mbps) for upload and 20 Mbps for download
• Outstanding interpersonal skills
• Strong computer navigation abilities, able to handle multiple systems and screens at one time
• Ability to handle several tasks simultaneously while completing assigned tasks in required timeframes
• Shows respect for differences through excellent communication skills with people from an array of backgrounds
• Lives CSAA cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

What would make us excited about you?

• Bachelor Degree
• Bilingual is a plus
• Knowledge of the insurance industry and regulations
• Active adjuster license in designated states preferred but not required

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska. Why Choose a Career at CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. Recognition: Apply To This Job