Instructional Designer, Customer Education
About the position An Instructional Designer within L&D creates, modifies, and enhances a diverse selection of curriculum for the purpose of training various individuals and groups within the Customer Care organization. Instructional Designers also develop and present Train-the-Trainer programs to introduce and prepare Facilitators to present the developed training program. This role is responsible for communicating with appropriate departments within Customer Care regarding project material, subject matter and deadlines; then designing curriculum to fit the needs of the customer (department requesting training).
Responsibilities
- Design and develop Learner Guide, Facilitator Guide, Handouts, Job Aids, Level 2&3 Evaluations Tools for designed programs as well as Train-the-Trainer programs.
- Conduct needs assessments as required and determine instructional objectives.
- Determine appropriate instructional strategy and delivery media (including traditional and non-traditional methods of delivery).
- Conduct and review Level 1&2 Assessments of Customer Care training initiatives as available.
- Ensure that Continuing Education materials are incorporated into New Hire curriculum if applicable
- Support Facilitators during the implementation phase of the training (special issues and/or questions, Parking Lot issues, etc.)
- Create criterion-referenced test questions and assessment instruments.
- Conduct focus groups and feedback sessions to promote the development of effective training curriculum.
- Complete and submit weekly project status updates to National Curriculum Team Manager
- Some project management
Requirements
- Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
- 2-4 years - Instructional Design experience.
- Instructional Strategies (Required)
- Instructional Design (Required)
- Educational Evaluations (Required)
- Curriculum Development (Required)
- Course Development (Required)
- ADDIE Instructional Design (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Employee stock grants
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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