[Remote] Life Line Collections Specialist

Note: The job is a remote job and is open to candidates in USA. EMS Management & Consultants, Inc. is seeking a Life Line Collections Specialist responsible for collection efforts and negotiating payment arrangements with patients. The role involves making outbound calls, managing collection accounts, and ensuring compliance with company policies and regulations.

Responsibilities

• Place outbound phone calls efficiently and in a professional manner
• Notify consumers of delinquent accounts via telephone to solicit payment
• Receive payments via telephone for customer accounts
• Manage and follow up on assigned collection accounts
• Accurately document the information provided and outcome of the call in an efficient, clear, and concise manner
• Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor, or other member of management
• Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
• Consistently support and demonstrate the company mission and values
• Assist with special projects as directed
• Participation in relevant meetings or events
• Perform other necessary tasks as assigned by supervisor

Skills

• Excellent customer service skills
• Strong verbal, written, and telephone communication skills
• Strong computer skills
• Ability to maintain confidentiality and communicate effectively
• Ability to multi-task
• Must be able to handle disgruntled callers professionally, effectively, and with tact
• Strong data entry skills
• Must possess a level of resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks
• Working knowledge of Microsoft Office programs
• Collection experience is helpful, but not required
• ACA certification is plus, but not required

Benefits

• Flexible Scheduling
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package
• Remote opportunities
• All equipment provided
• Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off.

Company Overview