Analyst, Workforce Management (WFM) Scheduling Solutions (Hybrid Opportunity)

Quest Diagnostics is a leading provider of diagnostic information services, and they are seeking an Analyst for Workforce Management Scheduling Solutions. This role is critical for the stability and optimization of enterprise scheduling operations, requiring analytical skills to analyze metrics and improve scheduling processes.

Responsibilities

• Learn & Apply: Master the logic and configuration of Oracle Workforce Scheduling, applying your analytical background to understand shift assignments, availability algorithms, and complex labor rules
• Data-Driven Insights: Analyze scheduling metrics and large datasets to identify trends, process bottlenecks, and areas for automation or improvement
• Troubleshooting: Act as a technical problem-solver for complex scheduling issues. Dive into system logic, data models, and configurations to resolve discrepancies in shift generation and eligibility
• Continuous Improvement: Proactively identify opportunities to leverage advanced optimization algorithms, system features, or custom scripts to drive operational efficiency
• Release Testing: Participate in end-to-end testing for Oracle Quarterly Release Updates. Apply a methodical, scientific approach to regression testing, ensuring zero-day stability
• System Health: Monitor background processes, data flows, and automated scheduling engines to ensure system accuracy
• Solution Development: Work alongside senior technologists to support data integrations (via APIs or tools like Power Automate) and build reporting queries (using SQL or similar data extraction methods) to bridge system gaps
• Collaborative Problem Solving: Partner with a centralized group of professional schedulers to understand their operational needs, pain points, and customer traffic patterns
• Knowledge Sharing: Translate complex technical concepts into user-friendly guidance, helping to define and enforce global scheduling standards
• Adaptability: Stay abreast of industry trends in algorithmic scheduling and workforce management technologies
• Learning Agility: Rapidly acquire proficiency in Oracle Cloud HCM scheduling architecture and data models within the first 6 months
• Resolution Efficiency: Successfully triage and resolve technical scheduling defects, focusing on root-cause analysis and 'Time to Resolve.'
• Process Optimization: Contribute to at least two significant workflow enhancements, reporting improvements, or automations annually
• Testing Accuracy: Ensure high success rates in Quarterly Release Update testing through rigorous and methodical validation

Skills

• Bachelor's degree in a STEM field (e.g., Physics, Mathematics, Computer Science, Engineering, or a highly analytical equivalent) earned recently
• 0–2 years of professional experience. Internships, academic research, or capstone projects involving data analysis, systems modeling, or programming are highly valued
• Exceptional logical reasoning and problem-solving skills. Ability to deconstruct complex, multi-variable problems (much like a physics or math equation) and design elegant solutions
• Familiarity with or eagerness to learn data querying (SQL), data visualization/modeling, and API-based integrations
• Ability to understand how data flows between interconnected systems (e.g., from a scheduling engine into payroll)
• Strong ability to document technical processes clearly and communicate effectively with both technical and non-technical stakeholders
• Standard 40-hour week with occasional support required during major software release windows
• Exposure to any programming or scripting languages (e.g., Python, R, JavaScript)
• Familiarity with database concepts, JSON payloads, or REST APIs

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness
• HealthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Company Overview

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