Business Analyst - Utility Billing & Customer Service Systems (CSS)

We are seeking an experienced Business Analyst with deep expertise in Utility Billing and Customer Service Systems (CSS) to support enterprise-level initiatives within a utility services environment. This role requires strong SDLC knowledge, stakeholder management expertise, and the ability to bridge business and technical teams while driving requirements, testing, and process improvement activities. Location: Remote Duration: 9 months Key Responsibilities:

• Gather, analyze, and document business and functional requirements for utility billing and CSS-related initiatives.
• Lead requirement workshops and collaborate with stakeholders across business and technical teams.
• Perform impact analysis and gap analysis to identify risks, dependencies, and improvement opportunities.
• Map business processes, workflows, and use cases related to utility billing, finance, and service order management.
• Maintain requirements traceability throughout the project lifecycle.
• Partner with development teams, QA teams, and vendors to ensure successful solution delivery.
• Support User Acceptance Testing (UAT), including test planning, defect tracking, and validation activities.
• Prepare project metrics, testing reports, and status updates across all project phases.
• Serve as a liaison between lines of business and technical teams to ensure alignment and effective communication.

Required Skills:

• 10+ years of Business Analyst experience.
• Strong expertise in Utility Billing Systems and Customer Service Systems (CSS).
• Experience with SDLC methodologies and Application Development Management (ADM).
• Strong requirements gathering, documentation, and process mapping skills.
• Hands-on experience with JIRA, Xray, DBeaver, and SQL.
• Excellent impact analysis and gap analysis capabilities.
• Strong stakeholder management and workshop facilitation experience.
• Exceptional analytical, communication, and organizational skills.
• Ability to work effectively in a remote, cross-functional environment.

Preferred Qualifications:

• Experience supporting enterprise utility operations and billing transformations.
• Familiarity with finance, customer service, and service order management workflows.
• Experience collaborating with technical teams and third-party vendors.

Education:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! he expected base salary for this position ranges from $45.00 to $60.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes. Apply To This Job