Patient Care Coordinator - Dermatology
Company Description
Onsite Dermatology makes it easy for seniors to see a dermatologist right where they live. As the leading provider of mobile dermatological care for seniors in the US, our providers visit more than 2,000 senior communities, assisted living centers, and skilled-nursing facilities nationwide. By eliminating transportation barriers, we deliver early detection, faster treatment and better quality of life for residents. The Patient Care Coordinator (Account Manager) is the liaison between the senior communities, patients and the practitioners. The Account Manager will be responsible for creating/finalizing practitioner schedules, managing relationships with the key decision makers within the community or facility and ensuring the successful implementation and utilization of our services. This role is to also maximize the provider’s visit at the facility while ensuring accurate patient information is documented. You will need to have a complete understanding of insurance eligibility and requirements for referrals or pre-authorizations.
Job Description
Account Scheduling
- Notify communities / facilities and providers of scheduled visit dates, request consultations and provide visit schedules.
- Organize and maintain monthly provider calendars.
- Create visit templates and reports with scheduling software for monthly flyer distribution to accounts.
- Communication:
- Develop and maintain strong relationships with the key decision makers within the community / facility to facilitate growth and address any concerns.
- Account Management:
- Identify areas of concern and identify areas of opportunity for growth
- Maintain updated account information in CRM
- Collaboration:
- Work closely with practitioners to ensure seamless patient care.
- Collaborate with internal teams to ensure customer satisfaction and address any issues that arise.
Daily tasks include
- Complete tasks assigned in Planner.
- Schedule and confirm patient appointments, follow-ups, and referrals.
- Creating and uploading schedules for practitioners and facilities.
- Coordinate with patients, Power of Attorneys and facilities to schedule appointments or address their concerns, as needed.
- Using the CRM, notify the facility of upcoming visits and request patient sign up list and any missing documentation.
- Contacts will be updated and added if needed.
- Reporting of number of patients seen at each facility.
- Respond to voicemails in a timely manner.
- Encouraging the building of relationships to encourage growth within the facility by phone and email.
- Monitoring of insurance logs for new insurance approvals
- Monitoring of outstanding referrals and authorization requests.
- Monitor Reschedule queue in eDerm and reschedule patients as needed.
- Monitor fax folder to confirm all items were addressed
Monthly tasks include
- Practitioner’s calendar will need to be organized in Outlook with assigned facilities and times.
- Facilities need to be templated in software and reports run and checked to ensure accuracy for patient scheduling.
- Formatting reports to create monthly flyers to be distributed.
- Collaborating with internal teams; marketing, management and patient care coordinators to review areas of concern and opportunity for growth.
Qualifications
- High School Diploma (or equivalent)
- Prior Healthcare Experience: Background in patient care coordination, patient scheduling
- Strong understanding of insurance eligibility using Availity and Payor specific platforms
- Outstanding Communication: Friendly, clear, and professional phone manners.
- Organizational Proficiency: Able to handle multiple tasks seamlessly and accurately in a fast-paced environment.
- Tech Savvy: Comfortable navigating medical software and EHR systems.
- Compassionate Mindset: A genuine desire to help others and prioritize patient care.
- High-speed internet access
Additional Information Job Type
- Full-time,
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