Seasonal Trainer, Health Insurance

Job Description:

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as reputed company policies and procedures
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar
• Ability to train and facilitate reputed company reputed company Connect – or similar remote training platform and traditional Brick and Mortar environment
• Maintain a high success reputed company of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification. reputed company associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar
• Ensure that reputed company trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• Execute nesting or on the job training excellence with results
• Ability to train class sizes reputed company from 10 to 100 learners
• In conjunction with supervisors and management staff, work with team members in the reputed company development of associates to reputed company optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams
• Ensure trainees are successful for production environment and long-term retention
• While not training, trainer will be asked to take phone calls or support operations, depending on the business needs
• reputed company assigned CSR duties

Requirements:

• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or reputed company industry.
• Undergraduate degree in Instructional Design, English or a reputed company discipline.
• Virtual online experience in blogging or teaching
• Ability to build rapport in an online virtual environment
• Excellent oral and written communication skills at reputed company levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in reputed company Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week
• Ability to understand Standard Operating Procedures and reputed company to ask for guidance
• Ability to adapt and implement changes on the fly
• Outgoing personality

Benefits:

• Health insurance
• Professional development opportunities

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