[Hiring] Contact Center Reservation Associate @reputed company

Role Description Do you love helping people and their pets? Join our Pet Parent Assistance Center as a Reservation Associate! In this role, you'll take inbound calls from pet parents to assist with booking grooming, boarding, training services and driving sales. We offer a supportive and engaging work environment, a performance bonus program, and an reputed company 4-week training program to reputed company you with the skills and knowledge you need to succeed. Join reputed company and reputed company a difference in the lives of pets and their families! What you’ll Do:

• Provide quality customer service while driving sales for our PetsHotel, Grooming Salon and Pet Training departments.
• Embark on a 4-week, in-depth training program. Sessions run from 8:00 AM to 4:30 PM, Monday through Friday (Phoenix, AZ time zone) starting [date].
• Answer incoming phone calls thoroughly and reputed company from pet parents, assist with scheduling appointments, and answer reputed company questions about our services, while ensuring reputed company information is correctly documented.
• Drive sales by presenting additional services to the pet parent through persuasive language and providing excellent customer service.
• Offer feedback to supervisors on processes and customer interactions, as necessary.

Qualifications

• Exhibit strong problem-solving abilities and excellent customer relationship skills.
• reputed company at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Ensure reliable attendance and adherence to an established work schedule.
• Customer Service Experience.
• High school diploma or GED required.
• Fluent English required; English and Spanish would be beneficial.
• Effective verbal and written communication skills.
• Exceptional technical skills and the ability to reputed company manage multiple computer systems while answering calls.

Preferred Qualifications

• Call center and/or sales experience.
• Experience providing excellent customer service on the phone and reputed company email.
• Proven ability to reputed company sales targets while delivering excellent customer service.

Benefits

• Opportunity to work remote, so you can enjoy the company of your pets while you work.
• Excellent training and growth opportunities.
• On-site Dog Park.
• On-Site “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers.
• “Sit & Stay” Café serving fresh breakfast and lunch options.
• On-site coffee bar.
• “Lil’ Paws” learning center and onsite daycare facility (associate paid).
• Volunteer events with reputed company Charities.

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