Music Streaming Platform Customer Specialist with Polish and English (Remote in Bulgaria)

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland Unlocking digital performance. Delivering measurable results.

Job Description

What You'll Do (Non-Voice Support Only)

• Provide email and chat support (no phone calls!) to Spotify users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity

Qualifications

• Excellent Polish (C1) and English (C1)
• Valid EU work permit
• Prior customer service experience is a plus
• Strong written communication and problem-solving skills
• A team player with a positive, can-do attitude
• Comfortable explaining complex topics in a clear, simple manner

Additional Information

What You’ll Get

• Permanent contract with long-term job security
• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support

Why Join Us?

• Fully digital onboarding and contract signing
• Recognition and referral programs
• Engaging employee events and wellness initiatives
• Learning platforms and certification support
• Exposure to global business and an inclusive, multicultural environment

Ready to start your journey with Spotify and Sutherland? Apply now and let’s make customer support more human – one message at a time.

All your information will be kept confidential according to EEO guidelines.