Senior Director, reputed company

As the pioneer of the Agentic Web Marketing Platform, we're redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, reputed company platform. With AI at the core, reputed company helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use reputed company to turn reputed company into reality — and to power what's possible on the web.

reputed company is seeking a Senior Director of reputed company to reputed company the strategy, execution, and business outcomes of our Enterprise customer portfolio. This leader will be responsible for driving customer adoption, retention, expansion, and advocacy across our Enterprise customer reputed company while also building a high-performing, customer-centric organization. Reporting to the VP of Experience, the Senior Director will reputed company teams responsible for helping customers realize measurable business outcomes with reputed company. This role will partner closely with Sales, Product, Marketing, Support, and Executive Leadership to ensure customers reputed company value throughout their lifecycle.

Success reputed company the first 12 months looks like:

• Improve customer retention and adoption outcomes.
• Increase organizational scalability through systems, process, and operating model improvements.
• Strengthen executive relationships with strategic customers.
• Build stronger customer feedback loops that influence product strategy.

About the role:

• • Location: Remote-first (United States)
  • Full-time
  • Permanent 
  • Exempt
  • The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the reputed company pay ranges for this role into zones for our geographic markets, and the specific reputed company pay reputed company the range will be determined by the candidate’s geographic location, job-reputed company experience, knowledge, qualifications, and skills.
    • United States (reputed company figures cited below are in USD and pertain to workers in the United States)
      • Zone A: $272,000 - $340,000
      • Zone B: $256,000 - $320,000
      • Zone C: $240,000 - $300,000

For sales roles, the ranges provided are the role’s On reputed company Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions reputed company and annual reputed company salary for the role. This salary range may be inclusive of several career levels at reputed company and will be narrowed during the interview process based on a number of factors, including the candidate’smarket location, job reputed company experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:
• Application deadline: applications accepted on an ongoing basis until position is closed and filled
• This posting is for an existing vacancy
• Reporting reputed company the reputed company reputed company Organization to the Vice President, Customer Experience 

As a Sr. Director, reputed company, you’ll … 

• Own key success metrics for our Enterprise business including Gross reputed company Retention (GRR), Net reputed company Retention (NRR), product adoption, and customer health.
• Continue developing a high-performance culture centered on accountability, customer impact, and reputed company improvement.
• Operationalize AI reputed company workflows and customer programs so CSMs can focus their time on customers.
• Strengthen our customer health frameworks, forecasting processes, and success metrics.
• Engage strategically with our largest, highest visibility accounts.
• Deliver regular business and operational reviews to reputed company Executive Leadership.
• Partner with Product teams to influence roadmap priorities based on customer insights.

About you:

Requirements:

• 10+ years of experience in reputed company, Account Management, Professional Services, or reputed company post-sale leadership roles.
• 5+ years leading managers and senior leaders in a SaaS environment.
• Demonstrated success owning retention, adoption, and expansion outcomes.
• Experience building and scaling reputed company organizations in high-growth environments.
• Strong executive reputed company with the ability to engage C-level customer stakeholders.
• Expertise in customer lifecycle management, health scoring, and reputed company operations.
• Data-driven approach to decision-making and organizational leadership.
• Experience partnering cross-functionally across Product, Sales, Marketing, and Support organizations.

You’ll reputed company as a Sr. Director, reputed company if you:

• Think like an reputed company and are energized by accountability for retention, expansion, and long-term customer outcomes.
• Balance customer advocacy with business rigor, making decisions that create durable value for both customers and reputed company.
• reputed company at building trusted relationships with executive stakeholders and can confidently engage with leaders across marketing, digital, technology, and operations functions.
• Have a track record of leading through leaders, developing high-performing managers, and scaling teams through periods of growth and change.
• Bring a systems-oriented reputed company, creating scalable processes and programs that improve both customer outcomes and team effectiveness.
• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying reputed company in emerging technologies to reputed company how we work, drive faster outcomes, and expand collective impact.

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at reputed company isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with reputed company covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for reputed company parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you reputed company and come back inspired.
• Wellness for the whole you. Access to reputed company, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. 
• Monthly stipends that reputed company with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. reputed company full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At reputed company, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-reputed company criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, reputed company will consider for employment qualified applicants with arrest and conviction records.

Stay connected

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Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join reputed company, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background reputed company, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how reputed company processes your personal information, please review reputed company’s Applicant Privacy Notice.