Bilingual Commissions Administrator

Foresters Financial is a company committed to providing equal opportunity employment and inclusion. They are seeking a Bilingual Commissions Administrator to investigate and answer insurance adviser commission inquiries, ensuring timely processing of account activities and adherence to payrun deadlines.

Responsibilities

• Prepare weekly and monthly commission runs and reports
• Perform compensation adjustments based on policy changes
• Ensure commissions are paid out correctly and investigate any inconsistencies
• Provide commission information as requested in a timely manner to both internal and external contacts
• Input data accurately into the system
• Track information and assist on the debt collection processes of agents and agencies
• Handle commission debt repayments from agents and agencies
• Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards
• Other duties as required

Skills

• College Diploma or equivalent work experience is required
• 1-2 years of experience in Insurance Industry is required
• Fluently bilingual in both French and English (written and verbal)
• Strong analytical and problem-solving skills
• Good mathematical skills
• Intermediate to advanced knowledge of Microsoft excel
• Excellent written and verbal communication skills in French and English
• Strong attention to detail and accuracy
• Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
• Able to respond to constantly changing needs and schedules and to organize and prioritize workload
• Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues
• Requires well-developed problem solving and analytical skills
• Accurate keyboarding skills with good working knowledge of Word and Excel
• Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm)
• Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA's
• Post Secondary degree or equivalent field experience is an asset
• Accounting and bookkeeping background would be an asset

Benefits

• Eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance
• Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s
• #LI-Hybrid

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