Customer Service Representative

Insurance Management Services is seeking a Customer Service Representative to provide exceptional support to providers, clients, and members. The role involves addressing inquiries, resolving issues, and maintaining high standards of service in a fast-paced environment.

Responsibilities

• Provide professional and courteous assistance to providers, clients, members, and internal teams
• Address inquiries and resolve issues related to group health plans accurately and efficiently
• Maintain a positive and professional attitude when interacting with customers
• Accurately document and update customer information and interactions in the system
• Actively listen to customer needs to ensure all concerns are addressed appropriately
• Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information
• Collaborate with team members to achieve department goals and ensure customer satisfaction
• Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction

Skills

• Excellent organizational skills
• Exceptional written and verbal communication abilities
• Strong proficiency in Microsoft Office applications
• Proven ability to multitask effectively in a fast-paced environment
• Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently
• Active listening skills with the ability to identify and address customer needs
• Accurate typing skills, with a minimum of 35 words per minute
• Dependable and able to work independently or as part of a team
• Knowledge of medical terminology
• Experience with medical or dental coding and billing

Benefits

• Remote work possibilities can be discussed after training and are at manager discretion.

Company Overview