[Remote] Care Coordinator

Note: The job is a remote job and is open to candidates in USA. SonderMind is dedicated to making therapy accessible for all, and they are seeking a Care Coordinator to provide primary support for clients seeking mental health care. In this role, you will manage client intake, provider matching, and assist with appointment scheduling while ensuring clients receive the necessary support throughout their care journey.

Responsibilities

• Provide primary support for clients seeking care to manage their mental and behavioral health wellness
• Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care
• Utilize a consultative approach to assist with identifying the correct provider for care
• Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary
• Interact with external partners and healthcare systems to ensure access to care
• Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care
• Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members
• And other responsibilities and ad-hoc projects from time to time based on business needs

Skills

• Strong desire to assist clients and provide support to those seeking mental health care
• Ability to work with people in vulnerable situations (in states of crisis, or going through difficult times)
• Strong communication skills, both written and verbal and able to communicate professionally
• Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
• Strong problem-solving skills and attention to detail
• Flexibility to work in a fast-paced, dynamic environment
• Goal-oriented with a strong drive to achieve results
• Team-work oriented; always willing and ready to help assist other team members
• Eagerness to engage with internal team members and other departments professionally
• Openness to feedback and a commitment to personal and professional development
• Ability to use and exhaust all resources when met with unique challenges

Benefits

• Variable bonus
• Equity
• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Company paid holidays
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Company Overview