Sales Development Representative

At Concentrix, we strive to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too. We are Concentrix’s B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial team where you can reimagine the boundaries of your career. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future! You Have 2+ years of experience working in a customer service or sales capacity Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling... Experience learning new technology and data Problem solving skills Experience learning new technology Prior knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home You Will Follow outbound contact schedule to reach targeted potential customers identified through MQL's or prospecting Assess and prioritize leads from sales, trials, partners and other sources Qualify the BANT (budget, authority, need and timeline) of leads Help Sales and Marketing reach Market Development related goals Help identify the best solutions for customers and how to implement those solutions Foster trust between customers and clients Reach mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Our Benefits and Perks Various medical, dental, vision plan and life insurance programs Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts Paid time off, disability programs and paid parental leave. Birthday Time Off Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice. Rewards and recognition programs Wellness Incentive Program Learning and Development Programs Base Pay of $34,000 (16.34/hourly) or more based on qualifications/experience Annual Bonus Potential (Target of 18% of base salary) Accommodation and Diversity We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Virtual First and Remote Work Concentrix's B2B Sales Services Division is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important. We can currently conduct business in the following states: TN, GA, CO, AL, NC, SC, TX, FL, AZ, MS, KS, IN, and VA. This list is subject to change. Please inquire with your recruiter for more information. ServiceSource is now part of Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology. We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies Apply Job!