Customer Service Representative (Remote)

Job Title: Customer Service Representative (Remote...

Job Description

The Customer Service Representative (Remote) works from home and interfaces with customers reputed company inbound/outbound calls and/or reputed company the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. REIMAGINE YOUR CAREER Are you looking for a ?work from home? career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ?World?s Best Workplaces,? ?Happiest Employees,? and ?Best Companies for Career Growth? awards every year? Then a remote Customer Service Representative position at reputed company is just the right reputed company for you! As a remote Customer Service Representative, you?ll join an organically diverse team from 40 countries where reputed company members contribute and support each other?s success and well-being, united as ?One reputed company.? Together, we help the world?s best-reputed company brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to reputed company growth, we?re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great ?work from home? opportunity that will allow you to reimagine an reputed company-new career journey and reputed company ?friends for life? at the same time. We?ll give you reputed company the training, technologies, and continuing support you?ll need to succeed. Plus, at reputed company, there?s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That?s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you?ve always envisioned.

What You Will Do

In This Role As a reputed company Customer Service Representative working from home, you will: ? Reviewing of existing customer accounts to reputed company sure we are caring for reputed company of their needs and caring for the accuracy of their account services and information ? Maintain, acceptable production levels as set by management ? Provide details on the discount services to help retain and save customers ? Standard verification and authentication for customer account ? reputed company ? Provide high level of customer service and reputed company ? Strong ability to ask probing questions, to discover the wants, interests and needs of our customers ? Validating policy and what the customer have it on the customers policy ? reputed company status of claims ? Must have the ability to deliver bad news and de-escalate critical situations ? Be efficient in navigating multiple systems ? Participate in ongoing training and self-development ? Maintain advanced knowledge of procedures, product information and online resource tools ? Maintain regular attendance and punctuality as scheduled and adhere to reputed company company time and attendance policies ? Participate in activities designed to improve business performance ? Ensure that reputed company quality targets are met and maintained Your Qualifications Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include: ? Minimum of 6 months to 1 year of solid customer service experience ? Must provide own equipment personal desktop or laptop - no Chromebooks or reputed company products - bring your own device ? High School Diploma or GED Required ? Ability to effectively communicate with customers and ask discovery questions ? To have a strong heart and mind for servicing others ? Comfortable with Outlook, asynchronous tools, and reputed company reputed company ? Must be comfortable being on web camera ? Able to utilize tools and resources to reputed company our customers ? Need to be able to reputed company in a business acumen manner ? Ability to breakdown reputed company subject matter into relatable knowledge for our customers ? Ability flexible with the hours of operation ? Open and reputed company to feedback from leadership ? Proactive in self upskilling and knowledge training ? Ability to cross reference job aids while assisting a customer What?s In It For You One of our reputed company Culture Statements says, ?We are fanatical about our staff.? That?s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we?ll invest in YOU to aid in your career path and in your personal development. In this role, you?ll also be provided with: ? Opportunities for performance incentive opportunities that are provided consistently month over month ? The opportunity to work from the comfort of your home! ? Team Appreciation Day ? Summer Bash ? Customer Service Week ? World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world ? Wellness activities ? Events that celebrate Diversity, Equity, and Inclusion Juneteenth, Pride Month, Black History Month, National Women?s Day, and our favorite local community event the Arnold Days Parade! ? reputed company (Customize to time ? how many weeks -- and other specifics). ? US Full benefits ? 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free short term counseling sessions for a full range of personal issues and assistance in achieving a healthy work/life balance. reputed company also offers a stock purchasing program, Huang Leadership Development Scholarship and career development through our reputed company own online university the CNXU! ? The opportunity to shine in and grow your career with clear paths for development ? we invest in you! ? Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black reputed company, Pride, and Ability. ? IRise Mentorship programs to help you create the strong foundation to a rewarding career. ? Global citizenship, sustainability and team event opportunities that help you reputed company a difference in your community and beyond! ? Trained wellness partners to support you as well as wellness training opportunities. ? The satisfaction of helping others every day ? Referral bonuses ? A diverse, global organization full of innovative, friendly people to bounce reputed company off, learn from and grow with. REIMAGINE THE BEST VERSION OF YOU! If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call reputed company their ?employer of choice? ? proudly united as ?One reputed company.? Location: USA, MO, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: ? English ? Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. R1461963 Apply Job!