Remote Patient Registration & Scheduler

Location: Bolton

Overview

Job responsibilities include interviewing each patient or representative to obtain complete and accurate demographic, financial and insurance information and accurately entering all patient information into the registration system. Reads physicians orders to determine services requested and to assure order validity. Obtains new medical record numbers for all new patients. Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patients third-party payor. Documents thorough explanatory notes on patient accounts concerning any non-routine circumstances clarifying special billing processes. Re-verifies all information at the time of registration. Understands and applies company philosophy and objectives and Rehab and PAS policies and procedures related to assigned duties. Understands the outpatient registration processes and works with IT/EMR on troubleshooting registration interface errors. Maintains a working knowledge of the process to verify insurance coverage and benefits. Assists in verifying benefits as needed and all patients end of year. Communicates professionally and knowledgeably with patients regarding benefits. Completes all revenue collection efforts according to company and PAS policy. Contacts patients prior to the initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Balances collection log and receipts at end of each business day. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources. The EEOC Know Your Rights poster is available upon request. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Responsibilities

• Interview each patient or representative to obtain complete and accurate demographic, financial and insurance information and enter all patient information into the registration system.
• Read physician orders to determine services requested and to assure order validity.
• Obtain new medical record numbers for all new patients.
• Obtain all necessary signatures and be knowledgeable regarding any forms required by patients' third-party payor.
• Document thorough explanatory notes on patient accounts concerning non-routine circumstances and clarify special billing processes.
• Re-verify all information at time of registration.
• Understand and apply company philosophy, Rehab and PAS policies and procedures related to assigned duties and outpatient registration processes; collaborate with IT/EMR on troubleshooting registration interface errors.
• Maintain knowledge of verifying insurance coverage and benefits; assist in verifying benefits as needed and for year-end processes; communicate professionally with patients about benefits.
• Complete all revenue collection efforts according to company and PAS policy.
• Contact patients prior to the initial visit to discuss co-pay and/or self-pay arrangements.
• Collect co-pay amounts at visits and provide receipts; balance collection logs and receipts at end of each business day.

Qualifications

• Insurance verification, scheduling and patient registration experience.
• Must be able to work 100% remote.
• Customer service experience.
• Epic experience.
• Handle high call volume.
• Healthcare scheduling.
• Professionalism on the phone.
• Preferred scheduling in imaging diagnostics.

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