Advanced Practice Provider Informatics Lead

APP Informatics Lead (MEDITECH Expanse) Remote with Travel | Up to 75% Travel Required | FTE Position Summary This role is ideal for an experienced Nurse Practitioner (NP) or Physician Assistant (PA) with a strong blend of clinical practice, provider engagement, change management, and clinical informatics experience. The APP Informatics Lead will play a key role in preparing providers for go-live, supporting adoption during implementation, gathering provider feedback, and helping drive EMR optimization and continuous improvement across large, complex Expanse deployment waves. This position partners closely with clinical, operational, and project leadership to improve provider readiness, workflow adoption, and long-term usability of the MEDITECH Expanse platform.

Key Responsibilities

Provider Engagement & Change Management

• Support and execute the provider engagement strategy for upcoming MEDITECH Expanse implementation waves, including both in-person and virtual activities across divisions and facilities.
• Plan and support provider engagement events such as Division Kickoffs (DKO), Facility Kickoffs (FKO), Expanse Change Champion (ECC) meetings, and other readiness and adoption activities.
• Schedule and coordinate provider engagement activities, including calendaring, participation tracking, logistics, follow-up, and readiness checklists.
• Prepare providers and champions for go-live, including Go-Live Facilitator preparation, workflow education, and readiness reinforcement.
• Conduct and/or support provider training, including group sessions and 1:1 engagements, to address concerns, workflow impacts, and adoption barriers.
• Develop and/or coordinate provider-facing communications and materials to support adoption and standardization.
• Support provider champion training and education, including onboarding, orientation, role expectations, and escalation pathways.
• Conduct product demonstrations during facility/division kickoffs and other stakeholder sessions, tailoring messaging to the audience and workflow impact.
• Support the completion and quality of provider engagement deliverables, including provider engagement workbooks, readiness artifacts, issue logs, and feedback summaries.
• Help establish and sustain provider change champion groups by assisting with meeting preparation, agendas, content development, and action tracking.
• Assist with post-go-live office hours by facilitating sessions, triaging issues, identifying themes, and escalating concerns as appropriate.

Go-Live Coverage & At-the-Elbow Support

• Provide on-site and/or virtual go-live coverage for providers and clinical teams, including at-the-elbow support, rounding, and rapid workflow troubleshooting.
• Identify recurring adoption barriers and collaborate with implementation, training, and optimization teams to address root causes.
• Support issue gathering, fact-finding, and resolution processes, and communicate recommendations and solutions clearly to a variety of stakeholders.

Education & Clinical Content Development

• Support the development of engagement and education content (provider tip sheets, workflow guides, specialty-specific training materials, ambifi's content, and FAQs).
• Evaluate the effectiveness of training strategies and materials and recommend iterative improvements based on frontline feedback.
• Collaborate with clinical leaders, trainers, and project teams to ensure content aligns with enterprise standards while reflecting real-world workflow needs.
• Participate in continuous improvement and organizational learning by sharing lessons learned across implementation waves and sites.

Expanse EMR Optimization

• Partner with the EMR Optimization team to support optimization initiatives, including stakeholder meetings, workflow reviews, requirements gathering, and feedback synthesis.
• Provide structured provider feedback to inform EHR build decisions, enhancement prioritization, and usability improvements.
• Support pilots and adoption measurement for optimization projects.
• As needed, contribute to related MEDITECH Expanse technology and innovation initiatives, including ambient listening, the mobile Expanse app, digital adoption platforms, and other provider-facing tools.
• Support product development efforts by translating clinician needs into clear workflow requirements and actionable feedback for design and build teams.
• Attend and present agenda items during Enterprise Provider Advisory Group meetings.

Additional Responsibilities

• Perform other duties as assigned.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.

Qualifications

• Active, unrestricted advanced practice clinical licensure required.
• 7+ years of combined clinical practice and informatics experience required.
• Experience supporting clinical workflow change, training, and operational initiatives required.
• Preferred experience in clinical informatics, EHR implementation and optimization, and enterprise EHR platforms such as MEDITECH Expanse or comparable systems.
• Preferred background in provider engagement and large-scale change management, including multi-site or enterprise initiatives.
• Must be willing to travel up to 75% for this role.

Education

• Graduate of an accredited Nurse Practitioner (NP) or Physician Assistant (PA) program required.
• Master's degree in Informatics or a related field is preferred.

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