Experienced Full Stack Project Manager – Customer Success Specialist (Remote)
We're seeking a highly skilled and experienced Remote Project Manager (Customer Success Specialist) to join our team at arenaflex. As a key member of our customer success team, you will be responsible for managing the end-to-end implementation and release of our Business License Services for enterprise customers, ensuring seamless onboarding and ongoing customer satisfaction.
About arenaflex
arenaflex is a global leader in professional information, software solutions, and services. We're a collaborative and inclusive company culture, with a strong commitment to diversity and equal opportunity. Our team is passionate about delivering exceptional customer experiences, and we're looking for a motivated and experienced project manager to join our ranks.
Job Summary
In this fully remote role, you will apply your specialized knowledge and project management skills to coordinate, organize, and direct the onboarding process, managing risk and issue management, planning, resource scheduling, and scope management. You will serve as the primary point of contact for customers and internal partners, guiding other team members and departments to deliver exceptional customer experiences.
Key Responsibilities
* Manage client license portfolios and implement Business License Services for enterprise customers
- Coordinate and direct the onboarding process, ensuring smooth customer introduction and ongoing satisfaction
- Apply project management skills to manage risk, issues, planning, resource scheduling, and scope
- Collaborate with internal partners and guide other team members to deliver exceptional customer experiences
- Develop and maintain complex spreadsheets using MS Excel
- Manage and resolve customer complaints and issues in a timely and professional manner
- Conduct regular customer satisfaction surveys and provide feedback to improve customer experience
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams
Requirements
* Bachelor's degree in Liberal Arts, Business, Management, or related discipline, or equivalent experience
- 3+ years of consultative customer service, account management, or project management experience
- Legally authorized to work in the USA
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, partners, and internal teams
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
Preferred Qualifications
* 5+ years of consultative customer service or account management experience
- Demonstrated knowledge of CT business practices, processes, products, and services
- Experience with process and project management standards
- Excellent communication skills, with the ability to communicate with partner representatives, government agencies, colleagues, and clients
- Experience with CRM software and other customer relationship management tools
- Experience with project management software, such as Asana, Trello, or MS Project
What We Offer
* Competitive benefits and programs, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave
- Opportunity to work with a global leader in professional information, software solutions, and services
- Collaborative and inclusive company culture, with a strong commitment to diversity and equal opportunity
- Flexible work arrangements, including remote work options and flexible hours
- Professional development opportunities, including training, mentorship, and career advancement
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply
If you're a motivated and experienced project manager with a passion for customer success, please submit your application to join our team. We look forward to hearing from you!
Apply Now
To apply for this exciting opportunity, please submit your resume, cover letter, and any relevant certifications or references to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job