Experienced Customer Success Manager – Architectural Design, Construction, and Facility Management

At arenaflex, we're revolutionizing the way businesses interact with their physical spaces through cutting-edge technology and innovative products. Our 3D digital twin platform enables users to capture their site in 3D with a 360 camera, then leverage cloud-based tools for remote navigation, 4D documentation, analysis, and collaboration. We're seeking a skilled and enthusiastic Customer Success Manager to join our team and help us build, retain, and expand our customer base.

About arenaflex

arenaflex is a pioneering company that is transforming the way businesses interact with their physical spaces. Our mission is to provide a seamless and intuitive experience for our customers, empowering them to make data-driven decisions and drive business growth. We're passionate about delivering exceptional results and creating long-lasting partnerships with our customers.

Your Responsibilities

As a Customer Success Manager at arenaflex, you will play a critical role in ensuring our customers achieve their individual business goals and objectives. You will work closely with our Account Executives and Technical Account Managers to apply best practices and solutions, leveraging arenaflex's technology solutions within the industries we serve. Your responsibilities will include:

• Becoming a product expert and staying up-to-date with the latest features and functionalities of our platform
• Understanding the goals and objectives of new customers and translating those needs appropriately through the implementation and onboarding process
• Clearly communicating setup requirements and expectations with customers and key stakeholders
• Training customers on arenaflex software products, capabilities, and best practices to simplify adoption and align expectations
• Troubleshooting technical issues as the first point of contact for customers
• Recording customer needs, requests, and questions in our CRM system and communicating them to key internal stakeholders
• Leveraging feedback for continuous improvement to the onboarding process and training materials
• Gaining a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk
• Building trust and creating meaningful relationships among champions and key executives within each customer
• Ensuring customers understand the value arenaflex delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives
• Identifying and forecasting risk as well as growth opportunities within the portfolio
• Identifying product improvements or new products by staying current on customer needs, industry trends, market activities, and competitor developments

This position requires 20% or more travel to client sites and more!

Your Qualifications

To be successful in this role, you will need to possess the following qualifications:

• A bachelor's degree is required
• 5+ years of construction experience, preferably with B2B software companies focusing on architectural design, construction, facility management, or the 3D reality capture industry
• Demonstrated and recent direct experience with the process, workflow, and use of AEC software solutions such as Autodesk Revit, Navisworks, and ACC is preferred
• Experience with 4D simulation software (Navisworks & Synchro) and 5D quantification software (Assemble Systems) is a plus
• Experience with reality capture and photogrammetry
• Deep understanding of value drivers in recurring revenue business models
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
• Experience with CRM systems is a plus
• Ability to develop trusted relationships
• Experience at a high-growth startup is a plus
• Highly organized, with strong attention to detail
• Analytically driven with skills to use data and metrics
• Collaborative team player and self-starter
• Excellent written and oral communication skills
• Ability to manage multiple priorities at the same time
• Growth mindset - desire to continue to improve, simplify, scale new and existing processes, and professional growth

Why Join arenaflex?

At arenaflex, we offer a unique opportunity to shape the future of the industry and work with cutting-edge technology and innovative products. Our collaborative culture and competitive compensation and benefits package make us an attractive employer for talented individuals who are passionate about delivering exceptional results.

Perks and Benefits

Our employees enjoy a robust benefits package that includes:

• Comprehensive health coverage (medical, dental, and vision)
• Generous paid time off, including vacation, sick leave, and company holidays, plus a special day off for your birthday!
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Parental leave
• 401(k) retirement plan

Salary range:

$90,000 to $100,000

arenaflex is an Equal Opportunity Employer.

If you're passionate about delivering exceptional results and creating long-lasting partnerships with our customers, we encourage you to apply for this exciting opportunity to join our team as a Customer Success Manager. Apply for this job