2nd Vice President, Customer Service - Retirement Plans

At arenaflex, we're on a mission to fulfill life by helping people at every age and stage get more out of life. As a leader in the insurance, financial services, and employee benefits industry, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. We're seeking an experienced and visionary leader to join our team as the 2nd Vice President, Customer Service - Retirement Plans. This is a unique opportunity to shape the future of our customer service operations and drive business growth while fostering a culture of collaboration, innovation, and excellence.

Job Summary:

As the 2nd Vice President, Customer Service - Retirement Plans, you will be responsible for leading the execution of strategic initiatives that achieve long-term customer loyalty and drive business growth. You will design and implement programs to ensure the attainment of business plan results, guide the vision and structure for the service operations unit, and lead a large team or multiple teams of Retirement Plan Service Consultants. You will also oversee the Retirement Services Participant Call Center and interact with organizational leaders to build support through discussion and compromise.

Key Responsibilities:

* Build and cultivate internal and external relationships to promote and grow the business

• Oversee and hold team accountable to business plans while focusing on results and measurements
• Direct and influence associate and business resources to achieve business results
• Collaborate to create a strategic vision around the organization's Mission, Vision, and Values
• Monitor the external markets to ensure competitiveness
• Act as an enterprise contributor by partnering with leaders throughout the organization on cross-division initiatives
• Provide direction on complex problem resolution and escalated issues
• Collaborate with other internal Retirement Plan associates/leaders to build a culture of collaboration, strategic planning, and ownership

What You Bring:

* Bachelor's Degree or equivalent combination of education and experience

• 7-10 years of retirement plan related experience
• 4-7 years of management or leadership experience

What We Offer:

At arenaflex, we're committed to providing a meaningful mission, great benefits, and a vibrant culture that supports your personal and professional growth. Our benefits package includes:

For your money:

+ 401(k) Retirement Plan with company match and quarterly contribution + Tuition Reimbursement and Assistance Incentive Program + Bonuses + Competitive Pay

For your time:

+ Flexible Hybrid work + Thrive Days - Personal time off + Paid time off (PTO)

For your health and well-being:

+ Health Benefits: Medical, Dental, Vision + Health Savings Account (HSA) with employer contribution + Well-being programs with financial rewards + Employee assistance program (EAP)

For your professional growth:

+ Professional development programs + Leadership development programs + Employee resource groups + StrengthsFinder Program

For your community:

+ Matching donations program + Paid volunteer time– 8 hours per month

For your family:

+ Generous paid maternity leave and paternity leave + Fertility, surrogacy, and adoption assistance + Backup child, elder, and pet care support

Work Environment and Company Culture:

At arenaflex, we're committed to creating a culture of inclusivity, diversity, and respect. We believe that everyone should feel safe bringing their authentic, whole self to work. We're an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law.

Location:

This role could be hybrid (Lincoln, NE or Cincinnati, OH) or remote (U.S.A.) based on proximity to an office location.

How to Apply:

If you're a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer that is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job