Experienced Customer Support Agent – Remote Work Opportunity at arenaflex
Job Summary:
Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Support Agent to join our remote team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers via email, chat, and phone. If you're a quick learner, tech-savvy, and have a knack for problem-solving, we want to hear from you!
About arenaflex:
arenaflex is a rapidly growing company that's changing the way schools and parents communicate every day. Our mission is to give schools the power to enhance family engagement for all students. We strive to keep it simple, yet effective, by providing unified communications tools that make a real difference in the lives of students. With over 18 million students served, we're passionate about empowering educators and engaged parents to improve the lives of all students.
The Role:
As a Customer Support Agent at arenaflex, you will be the first point of contact for our customers, providing support via email, chat, and phone. You will be responsible for resolving product or service problems, taking detailed notes of customer interactions, and escalating tickets to the next tier of support when necessary. You will also be expected to maintain updated knowledge of all company products and services, provide adequate education to customers, and collect and record customer feedback and information.
Key Responsibilities:
* Answer incoming emails, live chats, and phone calls in a timely and efficient manner
- Resolve product or service problems by clarifying customer needs, determining the cause of the problem, and selecting the best solution
- Take detailed notes of customer interactions in our ticketing system
- Escalate tickets to the next tier of support when unable to resolve
- Maintain updated knowledge of all company products and services to provide adequate education to customers
- Collect and record customer feedback and information, and share with appropriate departments and team members
- Improve help articles and develop support materials
- Participate in product testing and contribute to team efforts as needed
- Attend all required customer service-related meetings
Ideal Candidate:
* Previous experience in EDtech, SIS, or technical integrations (SFTP, API, etc.)
- Prior experience in customer support or customer success and ticketing systems (Zendesk a strong plus)
- Proactive, self-motivated, and positive attitude
- Multitasking with excellent attention to detail and communication skills
- Quick learner, tech-savvy, and a desire to learn in a dynamic startup environment
- Ability to work a flexible schedule, including early mornings or evenings and weekends
Perks of Working at arenaflex:
* Competitive salary range of $25-$28/hour, DOE
- Employer-paid health insurance (including dependent coverage)
- Employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 15 paid holidays, including your birthday!
- Fully remote team with all the tools and equipment you need to thrive
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we want to hear from you! Apply now to join our remote team and start your journey with arenaflex.
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Your Future Starts Here:
Don't miss out on this exciting opportunity to join our remote team and make a real difference in the lives of students. We're looking forward to hearing from you! Apply for this job