Immediate Hiring: Concierge Customer Service Representative (Remote) at arenaflex

Join arenaflex, a dynamic and innovative company, as a Concierge Customer Service Representative and take the first step towards a rewarding new role. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving complex issues, and building strong relationships with internal and external customers.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. With over 35 years of experience, we have established ourselves as a trusted partner for clients seeking to mitigate risk, improve quality care, and reduce healthcare expenditures. Our team of passionate and driven individuals thrives on collaboration and innovation, and we are committed to providing a comprehensive benefits package and competitive compensation to our employees.

Job Summary

As a Concierge Customer Service Representative, you will be responsible for responding to customer inquiries, resolving complex issues, and building strong relationships with internal and external customers. You will be the face of arenaflex, providing exceptional customer service and ensuring that our clients' needs are met. This is a critical position that requires excellent communication skills, patience, and the ability to handle difficult situations tactfully and diplomatically.

Key Responsibilities

* Respond to telephone and email inquiries received from members and providers within defined service standards

• Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers
• Assist members with benefits and healthcare questions
• Document all calls received in system-based call log
• Perform other duties as assigned by management

Requirements and Qualifications

* High School Diploma or equivalent required; 2 years of college or higher education preferred

• One year of customer service or call center experience in a healthcare-related role
• Medical intake or third-party administrator (TPA) experience preferred
• Bilingual English-Spanish a plus
• Strong customer relations, interpersonal skills, and ability to handle confidential and sensitive information
• Proficient with Microsoft applications and strong computer skills
• Excellent data entry and typing skills
• Knowledge of provider organizations and networks
• Knowledge and understanding of CMS Medicare reimbursement rates
• Ability to effectively negotiate rate structures
• Takes initiative to resolve situations and accomplish projects, actions, and tasks
• Excellent verbal and written communication skills
• Independent judgment in decision making and problem solving
• Ability to multi-task and anticipate potential needs/problems
• Ability to build relationships with internal and external customers
• Medical terminology
• Strong attention to detail
• Understanding of Self-Funded health benefits a plus
• Claim processing skills a plus
• Insurance verification or pre-certification a plus

Work Environment and Physical Demands

This position is in a typical office/home office environment, which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including operation of standard computer and phone equipment.

Compensation and Benefits

* Competitive salary range: $16.00 - $18.00 per hour

• Comprehensive benefits package, including:

+ Paid Time Off + Medical, Dental, Vision + Short and Long-Term Disability + Life Insurance + AD&D + 401k with match + Critical illness coverage + Discount programs

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

Job Type

Full-time

Shift

* 8 hour shift

• Day shift

Work Location

Remote

Apply Now

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