Experienced Online Banking Customer Support Specialist – Empowering Community Banks with Exceptional Service
Are you a problem-solving expert who loves helping others? Do you thrive on making technical concepts clear and providing stellar support? If so, we’d love to have you join our team as a Customer Support Specialist, supporting the online banking application at arenaflex! In this role, you’ll be an essential part of our Customer Support team, providing accurate and timely assistance to clients using arenaflex's software applications. By helping clients manage online banking, in addition to cross-training on other applications, you’ll empower community banks to offer exceptional services to their customers.
A Day in the Life
Imagine starting your day by assisting a client with troubleshooting a technical issue, followed by preparing customer control records to ensure smooth banking operations. You’ll collaborate with teams across the organization and end the day knowing your efforts helped community banks provide top-notch services.
What You'll Do
Key responsibilities include:
- Receive, log, and respond to telephone, online chats, and email inquiries about arenaflex products.
- Educate customers to improve their understanding of arenaflex applications and services.
- Research and resolve customer questions and concerns efficiently.
- Escalate complex application issues to senior-level support or development teams when needed.
- Maintain and update customer control records, ensuring accuracy and compliance.
- Provide input for user documentation and contribute to its creation.
- Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
- Assist with setup and plugin configuration for new services.
- Serve as backup support for first-level calls across applications.
- Participate in the customer support call center as needed.
Preferred Qualifications
What Will Help You Stand Out
- Bachelor’s or Associate degree, or equivalent professional experience.
- Technical skills for supporting arenaflex products and services, including vendor product installation and setup.
- Experience configuring system settings, familiarity with backend banking operations, and/or troubleshooting issues related to banking databases and integrations between core & online banking systems
- Strong interpersonal skills with the ability to excel in team environments.
Why Join arenaflex?
At arenaflex, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service. You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, arenaflex is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.
Our Core Values
* The Customer Comes First - Always: Deliver the best possible experience for clients.
- Attitude Over Aptitude: Bring the right mindset, and we’ll provide the tools to succeed.
- Open and Frequent Communication: Keep clients and team members informed at all times.
- Trust and Accountability: Take ownership of your work and strive for excellence.
- Honesty and Integrity in Everything We Do: Align every decision and action with ethical values.
Requirements
What We're Looking For
Required Qualifications
- Work experience in a bank, financial institution, or related field.
- Excellent verbal and listening skills for both in-person and phone interactions.
- A friendly, professional attitude when assisting customers.
- Exceptional written communication skills for internal and external correspondence.
- Strong analytical, problem-solving, and resolution abilities.
- Effective time management and organizational skills.
- Proficiency with Microsoft 365 tools.
- Adaptability to quickly learn new tools and processes.
- Comfort with working with numbers and performing basic mathematical calculations.
- Flexibility to work shifts between 7 AM and 7 PM CST to accommodate clients across the U.S., including participation in on-call rotations.
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a workplace that is conducive to growth, learning, and collaboration. Our office is located in Hutchinson, KS, with a hybrid work schedule or remote work options available for eligible employees.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $45,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, we provide opportunities for professional development and growth, including training programs, mentorship, and career advancement opportunities.
How to Apply
If you’re ready to make an impact and grow your career with arenaflex, we’d love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can’t wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for growth and development for all employees, regardless of their background or experience. Apply for this job