Technical Customer Support - Product Expert

Ever rented an apartment? RentEngine makes it faster, easier, and cheaper. Hundreds of leasing teams in 45 states rely on RentEngine every day. We launched in 2025 and are growing by 15%/month with a lean team of 15. We ship new features daily and announce weekly (rentengine.io/blog) Now we're hiring to build even faster. This is a high-growth, high-ownership startup. Everybody is an individual contributor, there are no middle managers or bureaucracy. You'll learn quick and get as much responsibility as you can handle. We look for 3 key traits: Agency: do you push the limits of what's possible and don't wait for permission Curiosity: are you eager to learn (from teammates, customers, and the world) Attention to detail: can you be proud of the work you create If you align with our mission, keep reading and see if you're a fit. What we’re looking for 1-3 years in remote leasing or property management operations, and now want to work on the tech side Based in Latin America Enjoys learning software and being a product expert Loves talking to customers daily What you can expect / What you will do Become a product expert on RentEngine, knowing the full scope of features, workflows, and best practices Answer technical questions from customers via live chat Jump on video calls to help customers with technical product questions and best practices Help build the knowledge base (learn.rentengine.io) Shape the product direction, based on your experience and feedback from customers you work with Location / Timezone Fully remote - in Latin America All of our work happens in American timezones Compensation $30-$36k annually (based on experience) Equity opportunity Unlimited PTO (we work very hard, but unplugged time-off is just as important) TO APPLY Submit your application here AND submit a cover letter. They're old-fashioned, but we want to hear why you're the right person to be a customer-facing product expert at RentEngine. Touch on why you're interested in the company, this position, and what lessons/experience you'll bring on day one. Apply To This Job