Experienced Bilingual Customer Service Representative – Braselton, GA at arenaflex

At arenaflex, we're not just a leading distributor of shipping, industrial, and packaging materials – we're a family-owned company that's passionate about delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you'll be at the forefront of our customer-centric approach, providing legendary service to our customers and helping them navigate our vast product offerings.

About arenaflex

arenaflex is North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're a family-owned company that's committed to innovation, quality, and customer satisfaction. Our state-of-the-art facilities, first-class fitness center, and beautifully maintained walking trails make us a great place to work and grow.

Job Summary

We're seeking an experienced Bilingual Customer Service Representative to join our team in Braselton, GA. As a key member of our customer service team, you'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering. If you're fluent in both English and Spanish, have a passion for delivering exceptional customer service, and are looking for a career with growth opportunities, we want to hear from you!

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat to resolve their queries and concerns
• Help customers navigate arenaflex's website and online ordering to ensure a seamless shopping experience
• Become a product and solutions expert by learning about our vast product offerings and providing accurate information to customers
• Collaborate with internal teams to resolve customer issues and improve our services

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) – fluent in both verbal and written forms
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications

* 1-2 years of customer service experience in a call center or retail environment

• Experience with customer relationship management (CRM) software and other technical tools
• Knowledge of shipping, industrial, and packaging materials
• Ability to work flexible hours, including evenings and weekends

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs to recognize your hard work and dedication
• Paid holidays and generous paid time off to recharge and relax
• Tuition Assistance Program that covers professional continuing education to help you grow and develop

Work Environment and Company Culture

* Work in a best-in-class, clean, and modern facility with a first-class fitness center and beautifully maintained walking trails

• Collaborate with a diverse and dynamic team of professionals who share your passion for customer service and excellence
• Enjoy a positive and inclusive work environment that values your contributions and recognizes your achievements
• Participate in regular training and development programs to enhance your skills and knowledge

Compensation and Perks

* Competitive hourly rate of $25-$28 per hour, with significant growth and earning potential!

• Opportunities for career advancement and professional growth within arenaflex
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Employee Perks, including a fitness center, walking trails, and more!

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative in Braselton, GA. Apply for this job