Experienced Customer Service Representative – Airport Operations and Customer Experience
Join arenaflex, a leading enterprise in the transportation industry, as we continue to revolutionize the way people travel and experience the world. As a Customer Service Representative in our Boise, ID location, you will be an integral part of our high-energy team, providing exceptional customer service and support to our customers in a fast-paced and dynamic environment.
About arenaflex
arenaflex is a global leader in the transportation industry, with a team of 25,000 driven individuals working together to move the future of transportation forward. Our innovative, customer-focused solutions have made us a household name, and we're committed to making a positive difference in the lives of our colleagues, customers, and communities. With a performance-driven culture that encourages and supports each other to be at our best, we're always looking for talented individuals to join our team.
Job Summary
As a Customer Service Representative in our Boise, ID location, you will be responsible for providing exceptional customer service and support to our customers in a fast-paced and dynamic environment. This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service.
Key Responsibilities
* Assist customers in different parts of the rental or return process on our airport lots
- Check cars, enter information in a handheld device, process rentals of our loyalty customers, and assist customers at our exit gates or check-in our cars at return
- Provide exceptional customer service and support to our customers in a fast-paced and dynamic environment
- Work outdoors in a variety of weather conditions
- Type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods
- Drive a variety of vehicles
- Maintain a high level of productivity and efficiency in a fast-paced environment
- Collaborate with colleagues to achieve team goals and objectives
- Participate in ongoing training and development to improve customer service skills and knowledge
Perks and Benefits
* Bi-weekly hourly wage ($16.00/hour)
- On-the-job training
- Paid time off
- Medical, dental, and other insurance
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
What We're Looking For
* Valid Driver's License
- Basic computer skills (typing, data entry)
- Effective verbal communication skills
- Willingness to work outdoors
- Flexibility to work all shifts
- Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods
- Ability to drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
- 6 months retail customer service experience in a fast-paced environment is a bonus!
Work Environment and Culture
* arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
- Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
- We're proud to make a positive difference in the lives of our colleagues, customers, and communities where we operate.
Compensation and Benefits
* The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
- This position may be with any affiliate of arenaflex.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job