Experienced Loss Prevention Customer Service Associate II – Retail Security and Customer Experience

At arenaflex, we're not just a company – we're a family. We're a vibrant team that thrives on diversity, collaboration, and growth. As a Fortune 100 company and the world's leading off-price retailer, we're always pushing the boundaries of innovation and excellence. Whether you're working in our four global Home Offices, Distribution Centers, or Retail Stores, you'll find endless opportunities to learn, thrive, and make a real impact. Join our arenaflex family today and discover a world of possibilities!

Job Description:

Contribute to the Growth of Your Career

As an Experienced Loss Prevention Customer Service Associate II at arenaflex, you'll play a vital role in supporting our District Loss Prevention Manager and Store Management teams. Your primary responsibilities will include acting as a visual deterrent to prevent potential loss/dishonesty, wearing a body-worn camera, and maintaining a strong store partnership with store teams and loss prevention. You'll also be responsible for ensuring the safety of yourself, others, and the protection of our Company brand.

Key Responsibilities:

* Maintain a proper and professional stance in the designated area at the front of the store, serving as a visual deterrent to prevent potential loss/dishonesty.

• Review and understand the Store Emergency Response Guide to ensure you're prepared for any situation.
• Wear a complete arenaflex-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure safety.
• Greet customers appropriately, demonstrating courtesy and respect, and establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
• Observe and report any suspicious behavior or critical incidents to LP or store management, ensuring the safety of our customers and employees.
• Perform a closing safety sweep of the store with a member of management to ensure a secure environment.
• Adhere to all arenaflex policies and procedures, maintaining a high level of professionalism and integrity.
• Document required incidents in AIIM Case Management, providing accurate and timely reports.
• Perform other duties as assigned by your supervisor or management team.

Who We're Looking For:

* Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.

• Sound decision-making skills, with the ability to think critically and make informed decisions.
• Ability to take initiative and perform well independently, with a strong work ethic and commitment to excellence.
• Prioritizes/organizes workload and manages time effectively, with a focus on meeting deadlines and achieving goals.
• Able to stand for long periods of time, with a high level of physical stamina and endurance.
• 0-2 years of retail or security experience, with a strong desire to learn and grow in a dynamic and fast-paced environment.

Benefits:

As an arenaflex employee, you'll enjoy a comprehensive benefits package, including:

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• Medical/dental/vision
• HSA (Health Savings Account)
• Health care FSA (Flexible Spending Account)
• Life insurance
• Short/long-term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your arenaflex representative for more information.

Work Environment and Company Culture:

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. Our open-door policy and supportive team members ensure that you'll feel valued, respected, and empowered to succeed. We're proud to be an equal opportunities employer, providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Compensation:

This position has a starting pay range of $15.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Join Our Team:

If you're a motivated and results-driven individual with a passion for customer service and loss prevention, we want to hear from you! Apply now to become an Experienced Loss Prevention Customer Service Associate II at arenaflex and take the first step towards a rewarding and challenging career. Apply Now! Apply for this job