Experienced Customer Service & Sales Virtual Assistant – Delivering Exceptional Client Experiences in a Fast-Growing Residential Cleaning Business

At arenaflex, we're revolutionizing the residential cleaning industry with our innovative approach and commitment to exceptional customer service. As a fast-growing business generating over $1M/year, we're seeking a proactive, friendly, and highly organized Customer Service & Sales Virtual Assistant to join our remote team. This is an exciting opportunity for someone who thrives in a dynamic environment, possesses excellent phone communication skills, and genuinely enjoys helping people feel cared for.

About arenaflex

arenaflex is a forward-thinking residential cleaning business that prioritizes delivering top-tier experiences for our clients. We're passionate about building long-lasting relationships, and our team is dedicated to providing exceptional service that sets us apart from the competition. As a Customer Service & Sales Virtual Assistant, you'll play a vital role in helping us achieve our mission and continue our rapid growth.

Key Responsibilities

As a Customer Service & Sales Virtual Assistant, you'll be responsible for:

• Reaching out to warm leads, following up on unbooked jobs, and ensuring a seamless client experience
• Responding to client questions via phone, text, and email, providing friendly, clear information about services and pricing
• Handling inbound calls and helping schedule/reschedule appointments, working closely with our field manager to ensure smooth operations
• Keeping client records and follow-ups organized, utilizing our CRM and scheduling software to streamline processes
• Assisting with client feedback collection and review requests, helping us continuously improve our services
• Utilizing our VOIP and CRM software to manage calls, texts, and client interactions

Requirements

To succeed in this role, you'll need:

• Excellent spoken English, with a professional, clear, and friendly tone
• Comfortable making outbound follow-up calls (not cold calling) and handling a high volume of client interactions
• Reliable phone/internet setup and a quiet workspace, ensuring you can focus on delivering exceptional service
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously
• Tech-savvy and comfortable learning new software, with a willingness to adapt to our tools and systems
• Availability to work 20-40 hours per week, with a flexible schedule that aligns with our US Eastern Time zone

Tools We Use

We're committed to providing you with the tools and training you need to succeed in this role. You'll have access to:

• OpenPhone (VOIP for calls/texts)
• MaidCentral (CRM and scheduling software)
• ClickUp, Slack, Google Workspace
• Typeform / Google Forms

Job Details

* Hours: 20-40 hours/week (you must be available during US Eastern Time)

• Pay: $10-$20/hour USD, based on experience (bonus structures will also be evaluated after training period)
• Current lead count: 80-130 inbound leads monthly (call focus will be on recurring requests, which are currently 30-40 leads per month)
• Type: Contract-to-hire (potential for full-time long-term role)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you! To apply, please submit:

• A voice recording introducing yourself (1-2 minutes via Loom, Vocaroo, etc.)
• A written response to this sample message: "Hi, I got a quote from you last week but I'm still deciding. Why should I choose your company?"
• A brief summary of your relevant phone-based customer service or sales experience
• Your typical weekly availability in US Eastern Time

Why arenaflex?

At arenaflex, we're dedicated to creating a positive and supportive work environment that fosters growth and development. As a Customer Service & Sales Virtual Assistant, you'll have the opportunity to:

• Work with a dynamic and innovative team that's passionate about delivering exceptional customer experiences
• Develop your skills and expertise in customer service, sales, and communication
• Contribute to the growth and success of a fast-growing business
• Enjoy a flexible schedule and remote work arrangement
• Participate in ongoing training and professional development opportunities

Apply Now

If you're ready to join a team that's committed to excellence and customer satisfaction, apply now to become a Customer Service & Sales Virtual Assistant at arenaflex. We can't wait to hear from you! Apply for this job