CMDB Administrator
Role:-ServiceNow CMDB Administrator Duration:6+ Months Contract to hire Location:-Remote Must have:-
- Servicenow Discovery- Need someone who has extensive experience in managing and troubleshooting Discovery
- CI Life cycle- CI Means Configuration Item Experience
- CMDB Manager
RESPONSIBILITIES:
- Own and monitor the CMDB Health Dashboard, addressing issues related to Completeness, Compliance, and Correctness
- Identify and remediate duplicate and orphaned CIs using Duplicate Identification and Remediation (DIR) tools
- Establish and enforce data standards, naming conventions, and CI class governance
- Utilize CMDB Workspace and Data Manager to manage and maintain high-quality CI data
- Partner closely with CI owners to validate accuracy and lifecycle alignment
- Configure, manage, and troubleshoot ServiceNow Discovery schedules to ensure automated, accurate infrastructure mapping
- Oversee the Identification and Reconciliation Engine (IRE) and IntegrationHub / ETL processes
- Ensure integrations from external data sources (e.g., SCCM, Jamf, Azure) reconcile cleanly without introducing duplicate or inconsistent CI records
- Support Service Mapping and Discovery Pattern development as needed
- Lead and support CMDB audits, validating alignment between physical infrastructure and ServiceNow records
- Enforce Configuration Management best practices and continuous improvement
REQUIREMENTS:
- Strong hands-on experience administering ServiceNow CMDB
- Deep understanding of the cmdb_ci table hierarchy and Common Service Data Model (CSDM)
- Proven experience with ServiceNow Discovery, Service Mapping, and IRE
- Experience supporting or integrating with asset data sources and external systems
- Familiarity with IT Asset Management concepts (HAM & SAM experience strongly preferred)
- ServiceNow Certified System Administrator (CSA) — Required
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