Experienced Customer Success Campaign Manager – Driving Business Growth through Proactive Campaigns and Strategic Partnerships

At arenaflex, we're dedicated to empowering businesses to achieve their full potential. As a passionate and driven Campaign Manager, you'll play a crucial role in our Customer Success team, driving business growth through proactive campaigns and strategic partnerships. If you're a seasoned professional with a proven track record in campaign coordination and management, we want to hear from you.

Our Purpose

At arenaflex, we're on a mission to revolutionize the way businesses operate. We believe that by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps, we can create a stronger economy that can change the world. Our Customer Success team is at the forefront of this mission, working tirelessly to ensure that our customers achieve their business goals.

How You'll Make an Impact

As a Customer Success Campaign Manager, you'll be responsible for managing the execution of day-to-day campaign implementations and optimisations across Customer Success engagement channels. You'll work closely with our cross-functional teams to develop and deploy campaigns that drive business growth, revenue generation, and customer satisfaction. Your expertise will help us stay ahead of the curve, identifying opportunities to improve campaign performance, and leveraging industry best practices and emerging trends in campaign processes and technology.

Key Responsibilities

* Campaign Management: Manage and coordinate all proactive campaigns and targeted outreach from idea generation through to successful CX and customer delivery across a wide range of avenues, including eDM, phone calls, automated messaging.

• Revenue Focus: Ensure campaigns align with CX and business revenue generation targets.
• Performance Improvement: Identify opportunities to improve campaign performance, including A/B testing, audience segmentation, and channel optimisation, while identifying trends, patterns, and anomalies in campaign performance data.
• Scheduling and Calendars: Create and maintain campaign schedules to ensure new campaigns are delivered efficiently and on time, and a forward-looking calendar of activity is available.
• Analysis & Insights: Monitor campaign data and provide trend analysis to improve overall performance and ensure delivery against KPIs, including compiling end-of-campaign reports and insights.
• Strategy: Understand the GTM and CS strategy and deploy initiatives focused towards delivering on that, while continually iterating and guiding future strategy.
• Cross-Functional Collaboration: Effectively partner with CS Operations, CX Leadership, Customer Technology, Lifecycle Marketing, and relevant brand teams to manage the creation and deployment of campaigns.
• Continuous Improvement: Identify opportunities for continuous process improvement while using campaign data analysis skills to design, build, and improve campaign automations.
• Stay Up-to-Date: Keep abreast of industry best practices and emerging trends in campaign processes and technology.

What You'll Bring with You

* Proven Experience: 4+ years of experience in Campaign Coordination or Management

• Organisational Skills: Superior time management and organisational skills, with exceptional attention to detail
• Excellent Communication Skills: Ability to clearly and effectively communicate plans and insights to both technical and non-technical audiences, and ability to present results and insights in a clear and concise manner to various audiences
• Strong Analytical Skills: Intermediate to advanced proficiency in campaign data analysis techniques and tools
• Revenue Generation Knowledge: Experience with sales/revenue-generation campaigns and metrics
• Design-Led: Experience with A/B testing and experimental design
• Customer-Centric Approach: A passion for understanding customer needs and using data to drive positive outcomes
• Problem-Solving Mindset: A proactive and solution-oriented approach to challenges

Why arenaflex?

At arenaflex, we're committed to creating a workplace that's as innovative as our products. We offer a range of benefits that reflect our human value, including:

• Very generous paid leave to use however you'd like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• An Employee Assistance Program to access mental health care for you and your family
• Free medical insurance
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development
• And many other benefits that reflect our human value

If you're a motivated and results-driven professional who is passionate about driving business growth through proactive campaigns and strategic partnerships, we want to hear from you. Apply now to join our Customer Success team at arenaflex and be part of a mission that can change the world. Apply for this job