[Hiring] Eligibility Advisor III @TX-HHSC-DSHS-DFPS

Role Description This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that:

• Reduce institutionalization
• Allow individuals to remain in their communities
• Promote economic and personal self-sufficiency

AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others. If you also possess these skills, then we are looking for you. Performs complex technical, administrative, and management work for a direct delivery unit. Completes unit reports, special narrative or statistical reports, and responds to complex high profile client complaints. Serves as a lead worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback. Serves as the acting supervisor in the unit supervisor's absence. Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff. Initiates, monitors, and manages service improvement projects and reports on activities. Interviews clients, verifies financial and other information, and determines/re-determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs. Completes formal reports and narratives for management. Provides general information and assistance to clients regarding programs and application process. Reviews suspected fraud cases and makes referrals to investigators. Job requires detailed oriented individuals with ability to apply complex policies and procedures. Position may be reassigned to the On-the-Job training (OJT) unit as needed. This position may require up to 40% of travel.

Qualifications

• High School diploma or GED equivalent is required.
• Sixty (60) semester hours from an accredited college or university is required. Two (2) years of customer service experience may be substituted for required education.
• A minimum of twelve (12) months experience as an Eligibility Advisor is required. (can include Texas Works Advisor, Medical Eligibility Specialist or Hospital Based Worker)
• Experience (within the last two (2) years) in SNAP, Medicaid, or Medicaid for the Elderly and People with Disabilities (MEPD) policy and procedures is required.
• Experience using manual and/or automated systems to determine eligibility for SNAP, TANF, and Texas Works Medicaid programs is preferred.
• Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred.
• Experience in evaluating case records in relation to agency standards for quality and timeliness, preferred.
• Prior supervisory or leadership experience, preferred.

Requirements

• Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.
• Application indicates willingness to work beyond normal work hours of 8:00 AM – 5:00 PM.
• Application indicates the willingness to travel.

Benefits

• 100% paid employee health insurance for full-time eligible employees
• A defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

Additional Information

• Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement.
• This posting may be used to fill positions in other locations within the region, as vacancies occur.
• Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm.
• Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.
• Applicants selected for hire will be required to pass a fingerprint criminal history background check.
• Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers.

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