Experienced Customer Care Associate II - Property Damage Claims (Remote)

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' evolving needs. As a leading provider of specialty insurance products, we're constantly innovating to stay ahead of the curve. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our ranks.

About arenaflex

arenaflex is a part of The Allstate Corporation, a global leader in the insurance industry. With a rich history dating back to 1939, we've built a reputation for excellence and innovation. Our company is headquartered in New York City and has a financial strength rating of A– (excellent) from A.M. Best. We offer a wide range of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, and other niche insurance products.

Job Summary

We're seeking an experienced Customer Care Associate II to join our team in a remote capacity. As a key member of our customer care team, you'll be responsible for providing exceptional customer service to borrowers and contractors regarding property damage claims. You'll be the primary point of contact for customers, handling inbound telephone calls, resolving customer inquiries, and ensuring timely and accurate service.

Key Responsibilities

* Meet and exceed arenaflex KPI's, ensuring high-quality customer service and efficient claim resolution

• Build and maintain relationships with leadership and team organizations, fostering a collaborative and supportive work environment
• Meet and maintain availability standards, schedule adherence, and attendance guidelines, ensuring seamless customer service
• Update records and note system as required, maintaining accurate and up-to-date customer information
• Develop and manage customer relationships, serving as a resource to customers and providing timely and accurate service
• Handle inbound telephone calls from borrowers, contractors, and insurance adjusters regarding property damage claims, resolving customer inquiries and ensuring timely and accurate service
• Deliver timely, accurate customer service, ensuring the highest level of satisfaction and meeting arenaflex standards

Education and Experience

* High School Diploma or GED (Preferred)

• 0-2 years of experience in customer service or a related field (Preferred)
• Equivalent combination of education and experience may be considered in lieu of the above requirements

Supervisory Responsibilities

* This role does not have supervisory duties.

Compensation and Benefits

* Competitive hourly rate: $17.69 - 23.82 per hour, based on experience and qualifications

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Culture

* Remote work arrangement, with flexibility to work from home

• Collaborative and supportive work environment, with a focus on teamwork and communication
• Recognition and rewards for outstanding performance and contributions to the team
• Opportunities for career growth and professional development
• Inclusive and diverse work environment, with a commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex careers website]. We look forward to hearing from you!

About arenaflex

arenaflex is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact arenaflex main office by phone at (336) 435-2000. Apply for this job