Experienced Customer Service Representative – Non-Clinical Support (Days) Indianapolis, IN
Join arenaflex, a leading healthcare organization, as a Temp to Perm Customer Service Representative in our Indianapolis office. As a key member of our team, you will play a vital role in providing exceptional customer service to our members, addressing their concerns, and resolving issues in a timely and professional manner. This is a remote work opportunity with on-site/virtual training, allowing you to work from home after completing your training.
About arenaflex
arenaflex is a dynamic and innovative healthcare organization dedicated to delivering high-quality patient care and exceptional customer service. Our team is passionate about making a difference in the lives of our members and providers, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.
Key Responsibilities
As a Customer Service Representative, you will be responsible for:
- Answering daily member telephone calls and addressing their concerns in a timely and professional manner
- Directing members to the proper services needed, educating them on available options, and creating linkages to the Medical Management Department for authorization of services
- Assisting providers with eligibility, benefit, and resolution of claims issues
- Finding Provider(s)/Services for members
- Arranging Transportation for members
- Answering billing/claims status questions; resolving claim issues for members
- Assisting with pharmacy issues
- Helping Members access community support services
- Verifying member eligibility
- Quoting benefits
- Assisting with Referrals
- Assisting with member health assessments
- Assisting members with closing gaps in care
- Participating in Departmental Projects, as appropriate
- Coordinating quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts.
Essential Qualifications
To be successful in this role, you will need:
- 1 year of experience in a call center environment
- High School Diploma or equivalent
- Spanish speaking skills (required)
- Bilingual applicants are preferred and eligible for an increase in pay rate
- Ability to work in a fast-paced environment and meet departmental standards
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications
* 1+ year of experience in a customer service or healthcare-related field
- Experience with benefits and claims resolution
- Knowledge of healthcare industry and terminology
- Ability to work in a remote environment and maintain productivity
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet departmental standards
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other software applications
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
As a Temp to Perm Customer Service Representative at arenaflex, you will have opportunities to:
- Develop your skills and knowledge in customer service, benefits, and claims resolution
- Work with a dynamic and innovative team that is passionate about making a difference in the lives of our members and providers
- Participate in departmental projects and quality improvement initiatives
- Receive ongoing training and support to help you succeed in your role
- Enjoy a competitive compensation package and benefits, including health insurance, paid time off, and professional development opportunities
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members and providers, and we are dedicated to delivering high-quality patient care and exceptional customer service. As a Temp to Perm Customer Service Representative, you will be part of a collaborative and fast-paced team that is driven by a shared vision of excellence.
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly rate of $18.00 per hour
- Opportunities for pay increases based on performance and experience
- Comprehensive health insurance package
- Paid time off and holidays
- Professional development opportunities
- A dynamic and supportive work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members and providers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we are dedicated to delivering high-quality patient care and exceptional customer service.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job