[Hiring] Seasonal Support @Togetherwork
Role Description Please note, this is a part-time seasonal position running from May-September 2026. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.
- Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
- Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues.
- Documenting frequently asked questions and preparing knowledge-based content.
- Documenting requirements and user stories for production issues and feature requests.
Qualifications
- A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
- Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
- Ensures that the customer is successful using our product and has a great experience doing so.
- Eager to join at the ground level, knowing there is room for growth.
Requirements
- Strong customer service and analytical skills are a must.
- Comfortable helping customers via phone support.
- Ability to diagnose and explain complex solutions to technical and non-technical audiences.
- Ability to quickly learn computer software and operating procedures.
- Proficient in Microsoft Office Suite or related software.
- Previous experience with SaaS or payments industry preferred, but not mandatory.
- Flexible work schedule; must be able to work on weekends.
- Knowledge and passion for the dance industry.
- Excellent communication (written and verbal) and time management skills.
- Proven track record of outstanding performance and achieving goals.
- Success-driven, works well in a team and enjoys a dynamic and changing environment.
Benefits
- Medical, dental, and vision insurance options.
- 100% Employer paid short/long term disability.
- Basic Life.
- 401(k) option with company match up to 4%.
- Flexible paid personal/vacation time built on mutual trust and accountability.
- 10 sick days annually.
- 10 company paid holidays.
- 6 weeks paid parental leave.
- Pet Insurance.
- Medical Travel Benefits.
- Infertility Benefits.
- Teladoc.
- Employee Assistance Program.
- Wellness Benefits & Engagement Platform.
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