Debt Collection Agent

• *Job Summary** We are seeking a dynamic and motivated Debt Collection Agent to join our financial services team. In this role, you will be responsible for engaging with clients to recover outstanding debts while maintaining positive customer relationships. Your energetic approach and excellent communication skills will help ensure timely payments, uphold company reputation, and contribute to the overall revenue cycle management. This position offers an exciting opportunity to develop your negotiation skills and deepen your understanding of medical billing, accounts receivable, and financial concepts in a fast-paced environment.

• *Responsibilities
• Contact delinquent account holders via phone using professional phone etiquette to negotiate repayment plans and resolve outstanding balances.
• Review account details, including medical billing information, ICD-10 codes, CPT coding, and account reconciliation data to accurately assess debt status.
• Apply effective negotiation techniques to encourage payment while maintaining positive customer interactions.
• Document all collection activities thoroughly within financial software and maintain detailed records of each interaction.
• Collaborate with accounts payable and accounts receivable departments to verify account accuracy and resolve discrepancies related to debits & credits or revenue cycle management issues.
• Conduct account analysis to identify patterns or issues that may require escalation or further investigation.
• Stay informed about relevant regulations, including medical terminology, CPT coding standards, and ICD-10 classifications, ensuring compliance during collection processes.
• *Experience
• Prior experience in medical collection, accounts receivable, or related financial roles is highly preferred.
• Strong knowledge of accounting principles, financial software, and accounting software systems used in healthcare or finance industries.
• Excellent phone etiquette combined with customer service skills to handle sensitive conversations professionally.
• Familiarity with medical terminology, CPT coding, ICD-10 standards, and revenue cycle management processes.
• Demonstrated ability in negotiation, account analysis, and account reconciliation tasks.
• Basic math skills necessary for handling debits & credits and performing accurate calculations during collections.
• Experience working with telemarketing techniques or outbound calling campaigns is a plus. Join us to make a meaningful impact by helping clients resolve their debts efficiently while honing your skills in a vibrant team environment!

Job Type: Full-time Pay: $22.66 - $27.30 per hour Expected hours: 20 – 40 per week

Benefits

• On-the-job training
• Work from home

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