Senior Customer Success Manager - Digital Health
Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and was awarded Best in KLAS for Clinician Digital Solutions in 2025. Navina’s partners include industry-leading value-based organizations, Privia Health and Agilon. We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization. You will be working closely with our Product, R&D, and Medical teams. Requirements:
- 8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks.
- Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value
- Experience in managing customers' renewal process, with a high retention rate track record
- Experience deploying population health solutions in value-based care provider organizations
- Ability to work independently as well as part of a team in a fast-paced environment
- Strong communication and storytelling skills
- The position requires 50% travel based on business needs
- Experience in Value Based Care- a must!
- Technical background - Advantage
- Experience in sales - Advantage
Responsibilities:
- Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement
- Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value
- Be the voice of the clients and the internal focal point for any client need
- Own client communications and account operations: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities
- Track, monitor, and manage accounts with specific KPIs for clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)
- Take part in product cycles, roadmap planning, and execution
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