Experienced Disability Access Service Video Chat Specialist – Providing Exceptional Guest Support at arenaflex

Job Summary:

Are you passionate about delivering outstanding Guest Service and making a positive impact on the lives of individuals with disabilities? Do you have a knack for providing personalized support and navigating complex accessibility needs? If so, we invite you to join the arenaflex team as a Disability Access Service Video Chat Specialist! As a valued member of our Sales and Solutions (S&S) team, you will play a vital role in ensuring that Guests with disabilities have an exceptional experience at arenaflex.

About arenaflex:

arenaflex is a world-renowned entertainment and media company that has been a leader in innovation and creativity for over nine decades. Our mission is to create unforgettable experiences for our Guests, and we are committed to providing exceptional Guest Service to make every visit a magical one. As a Disability Access Service Video Chat Specialist, you will be part of a dynamic team that is dedicated to making a difference in the lives of individuals with disabilities.

Responsibilities:

As a Disability Access Service Video Chat Specialist, you will be responsible for:

• Proactively answering Guest accessibility-related questions and making recommendations to improve support for Guests with disabilities
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required arenaflex training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Key Skills and Qualifications:

* Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services

• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications:

* Previous experience working with individuals with disabilities or accessibility needs

• Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Work Environment and Company Culture:

As a Disability Access Service Video Chat Specialist, you will be working in an inbound contact center located at arenaflex in Orlando or Tampa, Florida. Our operating hours are Sunday through Saturday, 05:45 a.m. to 12:15 a.m. We offer a dynamic and supportive work environment that values diversity, inclusion, and innovation. Our team is passionate about making a difference in the lives of individuals with disabilities, and we are committed to providing exceptional Guest Service to make every visit a magical one.

Compensation and Benefits:

* Starting pay rate: $18.90/hour

• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to exclusive arenaflex employee discounts and perks

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

How to Apply:

If you are passionate about delivering outstanding Guest Service and making a positive impact on the lives of individuals with disabilities, we invite you to apply for the Disability Access Service Video Chat Specialist position at arenaflex. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply Now! Apply for this job