Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Join the arenaflex team as a remote Customer Service Representative and embark on a rewarding career journey that offers flexibility, growth opportunities, and a competitive compensation package. In this role, you'll provide exceptional assistance to customers, handling inquiries, reservations, and support efficiently while working from the comfort of your home.

About arenaflex

arenaflex is a leading global airline that prides itself on delivering exceptional customer experiences. With a diverse and inclusive workforce, we strive to create a comprehensive workplace that addresses and surpasses the needs of our diverse clients. Our 20+ Representative Business Asset Groups are centered around connecting our colleagues to our clients, partners, networks, and investors, enabling colleagues to reach their full potential.

Why You'll Love This Job

As a Customer Service Representative at arenaflex, you'll collaborate with customers in a considerate, professional, courteous, and expert manner. You'll be responsible for handling a wide range of tasks, including:

• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler registration and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing upgrades
• Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation
• Performing traveler loading, including ticket lift and ticket lift/check
• Working entryway readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models
• Working jetways/spans for boarding and deplaning travelers
• Making boarding and departure gate declarations
• Conveying domestic/international flight records
• Performing traveler service flight close-out methods
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintaining a schedule of flight loading process
• Performing customer service hands-on training
• Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
• Assisting travelers with self-service kiosk registration and booth baggage handling at ticket counters
• Managing lines at ticket counter stands and ticket counters
• Clearing/confirming international records at booths in the ticket counter area and activation stations
• Accepting and activating travelers' self-labeled bags at activation stations
• Assisting clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
• Answering and assisting during security and emergency situations
• Providing interfacing traveler door information
• Providing quality customer service in a professional manner and according to arenaflex's standards
• Adhering to organization policies, procedures, and performance guidelines
• Completing task-related stages of training
• Complying with applicable laws (e.g., DOT, FAA, TSA)
• Utilizing various internal resources/frameworks, including during customer interactions
• Wearing uniforms as required by organization policy

All You'll Need for Success

To excel in this role, you'll require:

• High school diploma or equivalent education
• Previous professional training or experience in customer service
• Bilingual language abilities may be required in certain areas
• Relevant valid driver's license as required by local authorities
• Must meet FAA criminal history verifications to meet requirements for unescorted access awards to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport power and US Customs security identifications, if material
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
• Must be eligible to work in the U.S.

Preferred Qualifications

* Training and previous professional experience in customer service

• Working knowledge of Sabre or other Traveler Service Frameworks
• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs provide you with the necessary tools, resources, and support you need.
• 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex Team

From the colleagues we recruit to the clients we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered around connecting our colleagues to our clients, partners, networks, and investors, enabling colleagues to reach their full potential and establishing a comprehensive workplace to address and surpass the needs of our diverse clients. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the arenaflex team today! Apply Now! Apply for this job