Junior Telecoms & Network Technician (JB6025)

About the position Seeking a hands-on and technically capable Junior Telecoms / Network Technician to support a growing client base within a telecommunications and IT services environment. This is a primarily remote role, suited to a technician who is comfortable working independently while providing remote support, monitoring network performance, and troubleshooting client issues. The role will also require occasional travel to client sites across Gauteng to perform installations, maintenance, and on-site support.

Responsibilities

• Remote Support & Monitoring: Provide daily remote support to clients, including troubleshooting connectivity and network-related issues. Monitor network performance and proactively identify and resolve faults. Log and manage faults with upstream providers and ensure timely resolution.
• Telecoms & Network Support: Install, configure, and troubleshoot fibre, wireless, and network infrastructure. Support routers, access points, and network devices across client environments. Assist with VoIP system setup and troubleshooting where required.
• On-Site Installations & Support: Travel to client sites to perform installations, maintenance, and troubleshooting. Handle cabling, equipment setup, and network configuration on-site. Ensure all installations are completed professionally and to standard.
• Client Service & Problem Resolution: Provide professional and effective support to clients across all interactions. Diagnose and resolve network, connectivity, and performance issues. Maintain clear communication with clients regarding faults, updates, and resolutions.

Requirements

• 1–2 years’ experience in telecommunications, networking, or IT support environments
• Strong understanding of IP addressing, DHCP, and basic networking principles
• Hands-on experience with routers, access points, and network hardware
• Ability to work independently in a remote environment
• Must reside in Eastrand, Johannesburg
• Own reliable vehicle and valid driver’s licence (essential)
• Willingness to travel to client sites when required (reimbursed)

Nice-to-haves

• Experience supporting fibre, wireless, or VoIP environments
• Strong troubleshooting and problem-solving ability

Benefits

• Fully remote working structure with flexibility
• Salary review after 3-month probation period
• Reimbursement for travel to client sites
• Exposure to telecoms, networking, and IT infrastructure environments
• Opportunity to grow technical skills within a dynamic industry

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