Client Specialist (REMOTE)

SUMMARY The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of Litigation Support and Management Services. For more than four decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and back-office solutions to help increase productivity while reducing operational costs. The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests. ESSENTIAL DUTIES & TASKS Communicate status updates to clients via email and phone Work together with request processing team adjusting and re-issuing requests. Collaborate with clients solving issues/concerns Solid ability to obtain records/materials for case/insurance claim Record communications to/from clients and records custodians Work with clients for fee approvals, cancellations, holds, and other items Highly self-motivated Dependable Excellent time-management skills Dedicated to quality work Strong analytical and problem-solving skills Exceptional focus on priorities Proven proficiency in Microsoft Word, Excel, and web browser search engines Performs other duties as assigned. Knowledge, Skills and Abilities: Excellent verbal and written communication skills. Commitment to excellence and high standards. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Strong interpersonal skills. Ability to deal effectively with individuals at all organizational levels. Good judgment and ability to make timely and sound decisions. Creative, flexible, and innovative team player. Ability to work independently and as a member of various teams and committees. Acute attention to detail. WORK ENVIRONMENT Must be able to work with all staff to ensure the standards of MCS are met. Attitude--Presents self to customers with appropriate attitude. Privacy-- Respects customer privacy. Maintains a secure and trusting work environment. Phone Etiquette-- Follows department standards. Appearance--Maintains an appropriate professional appearance. Customer Waiting--Provide service to customer keeping the client informed of progress. MCS education--Meets all department educational requirements. EQUIPMENT SOFTWARE Proficient in MS Office and Google Apps Proficient with MCS portal sites Proficient with MCS Direct Admin Site Proficient with MCS Direct Site ADDITIONAL POSITION INFORMATION Starting Rate; $18 hourly Hours: 9am to 5pm, Monday through Friday (West Coast) Required: successful completion of Background and Drug Screens Apply To This Job