Business Process Analyst

Job Summary We are seeking a self-motivated Business Process Analyst who thrives on improving efficiency, solving complex problems, and delivering enterprise-level impact. This role partners closely with business and technology leaders to analyze, define, and enable end-to-end business processes through next-generation enterprise applications supporting daily operations within our Less Than Truckload (LTL) Transportation Division. Essential Duties and Responsibilities Develop an in-depth understanding of LTL carrier operations and associated enterprise systems Analyze current-state processes and define future-state (“to-be”) business processes Translate operational and business needs into clear functional requirements, use cases, and user stories Collaborate closely with software development teams throughout the solution lifecycle Facilitate working sessions with cross-functional stakeholders to align on requirements and outcomes Ensure solutions deliver measurable business value and support operational efficiency

Required Qualifications

Proven experience gathering, analyzing, and documenting business and system requirements Experience crafting user stories, managing backlogs, and documenting process flows Experience developing business cases for IT initiatives Experience working with software engineering methodologies Excellent facilitation, communication, and stakeholder engagement skills Bachelor’s degree or 5+ years of relevant professional experience

Preferred Qualifications

Experience working in Agile or Scrum environments Experience within the LTL or logistics industry Experience leveraging AI or automation tools for productivity improvements Apply To This Job