Experienced Customer Service Representatives for Financial Services - Remote Opportunity
Are you a customer service enthusiast with a passion for delivering exceptional support to banking and financial services customers? Do you thrive in a dynamic, fast-paced environment where every day brings new challenges and opportunities to grow? If so, we invite you to join arenaflex, a leading digital transformation company that's revolutionizing the way businesses interact with their customers. At arenaflex, we're committed to making digital processes feel more human for our clients and their customers. With over 35 years of experience in providing exceptional customer experiences across various industries, we're now seeking talented customer service representatives to join our team. As a remote customer service representative, you'll play a vital role in delivering top-notch support to our clients' customers, resolving a wide range of issues, and providing a seamless experience.
About arenaflex
arenaflex is a digital transformation company that's dedicated to helping businesses provide exceptional customer experiences. We've been recognized as a Great Place to Work in the US, and we're proud of our commitment to diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our clients' customers, and we're looking for like-minded individuals to join our mission.
Job Description
As a customer service representative at arenaflex, you'll be responsible for providing exceptional support to our clients' customers through various channels, including phone, email, and instant messaging. Your primary goal will be to resolve customer issues efficiently and effectively, while also providing a positive and personalized experience.
Key Responsibilities:
* Provide customer support by phone, email, or instant messaging to consumers, serving as the primary contact for inbound customer issues.
- Escalate more technical product-related issues to the proper product support department.
- Process a high volume of consumer inquiries about banking products and services, resolving a targeted percentage of those inquiries.
- Troubleshoot customer issues, identify the root cause of the issue, and use tools and resources to determine how to resolve the customer issue.
- When unable to resolve problems in a reasonable amount of time, escalate to the appropriate resource and follow up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
- Track and document inbound support requests and ensure proper notation of customer issues.
- Update customer information and ensure accurate entry of contact information.
- Meet standards of job, including quality standards, adherence to schedule, and average handle time.
- May provide guidance and/or mentoring to less experienced peers.
- Other related duties assigned as needed.
What We Offer:
* Competitive pay starting at $18/hour, with opportunities for growth and advancement.
- Generous flexible vacation policy and 401(k) plan.
- Paid training, coaching, development, and career planning.
- Medical, dental, and vision benefits, as well as EAP, health and wellness programs, and more.
- Tremendous development and advancement opportunities – 80% of our frontline leaders have been promoted!
- Employee discounts and a range of perks and benefits.
- A dynamic and supportive work environment that encourages growth and development.
Qualifications:
* High school diploma or GED.
- At least one year of call center experience.
- At least one year of customer service experience.
- Knowledge of banking products, services, and business operations to enable resolution of customer inquiries.
- Excellent customer service skills that build high levels of customer satisfaction.
- Excellent verbal and written communication skills.
- Computer navigation and operation skills.
- Demonstrates effective people skills and sensitivities when dealing with others.
- Ability to work both independently and in a team environment.
Why Join arenaflex?
* We're a company that's passionate about making a difference in the lives of our clients' customers.
- We offer a dynamic and supportive work environment that encourages growth and development.
- We're committed to diversity, equity, and inclusion, and we're proud of our recognition as a Great Place to Work in the US.
- We offer competitive pay and benefits, as well as opportunities for growth and advancement.
- We're a company that's dedicated to innovation and excellence, and we're looking for talented individuals to join our team.
How to Apply:
If you're a customer service enthusiast with a passion for delivering exceptional support to banking and financial services customers, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. We can't wait to hear from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job